Section one: Contracting authority/entity
one.1) Name and addresses
Department for Work and Pensions
Quarry House, Quarry Hill
Leeds
LS2 7UA
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/department-for-work-pensions
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Payment Exception Service
two.1.2) Main CPV code
- 66000000 - Financial and insurance services
two.1.3) Type of contract
Services
two.1.4) Short description
The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to a future opportunity for services with specific requirements related to cash disbursement for use by some DWP customers and some other central government departments customers.
The Payment Exception Service (PES) is a DWP service, required to fulfil the Secretary of State’s obligation to ensure all customers, including those who do not have a transactional account, receive their entitlement.
The service will enable unbanked customers to receive full payment of entitlement, or other such payments as required through an alternative method of payment.
The DWP issues fluctuating amounts of payments, on reoccurring specified payment dates, with differing payment cycles, based on individual and multiple payment entitlement, as determined by departments.
The value of cash disbursement can be in excess of £40 million per month (subject to number of customers / value of payments). However this value is expected to reduce over time in line with DWP’s strategy to support financial inclusion and support customers to transition to a transactional account.
The value of this contract is subject to volume of customers and number of payments.
The DWP, alongside Other central Government Departments will use the service to ensure that customers across the United Kingdom inclusive of Northern Ireland are able to access their entitlement.
The overall objectives of the service are to ensure payments are processed and made available for customers to redeem their payment on a customer’s payment date, and if needed, provide customers with a level of support to address any queries regarding use of the service and their payments.
DWP reserves the right to suspend, withdraw or amend any intention to proceed with any procurement competition in relation to the Services identified in this section II and reserves the right not to award any contract. Any costs incurred by bidders in engaging with DWP for this opportunity and preparing and submitting bids, will be borne by the bidder.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-037361
Section seven. Changes
seven.1) Information to be changed or added
seven.1.2) Text to be corrected in the original notice
Section number
II.2.14
Place of text to be modified
Additional Information
Instead of
Text
Payment Exception Service - Anticipated Timeline;
Market Engagement - WC 12/02/2024
Invitation To Tender Published for CCS DPS – WC 25/03/24
Clarification stage - WC 25/03/24-11/04/24
Deadline for Tenders to be submitted – WC 29/04/24
Standstill period commences – 20/06/24
Contract award – 01/07/2024
Read
Text
A market engagement event will be delivered by DWP setting out service requirements at 13:00-15:00 hrs, 8th May, via MS TEAMS, followed by individual 1-2-1 sessions between 10th May – 23rd May to discuss individual questions and market operators’ financial envelopes to inform DWP’s thinking.
These sessions will enable DWP and the potential suppliers to understand the
scope of the requirements; and the solutions that are available in the market which could meet those requirements. The session(s) will also enable DWP and the potential providers to understand the contractual requirements and financial envelope that DWP is working within with respect to these services.
seven.2) Other additional information
A market engagement event will be delivered by DWP setting out service requirements at 13:00-15:00 hrs, 8th May, via MS TEAMS, followed by individual 1-2-1 sessions between 10th May – 23rd May to discuss individual questions and market operators’ financial envelopes to inform DWP’s thinking.