Section one: Contracting authority
one.1) Name and addresses
Derbyshire County Council
County Hall
Matlock
DE4 3AG
Contact
Mr Stuart Etchells
stuart.etchells@derbyshire.gov.uk
Telephone
+44 1629538204
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ICT17037 - Supply of an Externally Hosted Claims Management Solution
Reference number
DN315926
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Council is seeking to procure an Externally Hosted Claims Management Solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows.
Key Deliverables/Objectives
The following key deliverables and objectives are within the scope of this procurement:
• The ability to generate, store and manage documentation;
• The ability to import data from electronic claim forms;
• Record Incidents in addition to claims;
• The ability to send sensitive data securely;
• Export records or reports various formats;
• Full Reserve history;
• Full payment/recovery recording;
• Comprehensive search function;
• Automatic alerts;
• Pop up alerts for certain criteria;
• The ability to link claims together;
• Claims dash board with Workflows;
• Time Lag tracking over the lifespan of a claim;
• System Administrators able set up permissions and access levels;
• System Administrators able to create Workflows;
• Functionality to set up multiple Clients;
• A comprehensive reporting suite;
• The ability to benchmark;
• The ability to create a report that can be auto-generated; and
• Full Audit Trails of User activity.
This Tender is being advertised through OJEU and the notice was submitted on 19th October 2020.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £300,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Council is seeking to procure an Externally Hosted Claims Management Solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows.
Key Deliverables/Objectives
The following key deliverables and objectives are within the scope of this procurement:
• The ability to generate, store and manage documentation;
• The ability to import data from electronic claim forms;
• Record Incidents in addition to claims;
• The ability to send sensitive data securely;
• Export records or reports various formats;
• Full Reserve history;
• Full payment/recovery recording;
• Comprehensive search function;
• Automatic alerts;
• Pop up alerts for certain criteria;
• The ability to link claims together;
• Claims dash board with Workflows;
• Time Lag tracking over the lifespan of a claim;
• System Administrators able set up permissions and access levels;
• System Administrators able to create Workflows;
• Functionality to set up multiple Clients;
• A comprehensive reporting suite;
• The ability to benchmark;
• The ability to create a report that can be auto-generated; and
• Full Audit Trails of User activity.
This Tender is being advertised through OJEU and the notice was submitted on 19th October 2020.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 55
Quality criterion - Name: Supplier Information Security / Weighting: 5
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 207-506332
Section five. Award of contract
Title
ICT17037 - Supply of an Externally Hosted Claims Management Solution
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
11 March 2021
five.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 8
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Alphatec Software Ltd
North Barn, Dodford Hill Farm, Brockhall Road
Dodford
NN7 4GS
Telephone
+44 8456801911
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £450,000
Total value of the contract/lot: £300,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Derbyshire County Council
County Hall
Matlock
DE4 3AG
stuart.etchells@derbyshire.gov.uk
Telephone
+44 1629538204
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Council will incorporate a minimum10 calendar days (or 15 if non-electronic or fax methods used) standstill period at the point information on the award of the contract is communicated to the relevant economic operators. Debriefing by the Council shall be in accordance with the Public Contracts Regulation 2015 (as amended) (the Regulations). Such information should be requested from the addressee in Section 1.1). If an appeal regarding the award of the contract has not been successfully resolved the Regulations provide for the aggrieved parties who are of the opinion that they have been harmed or are at risk of harm by a breach of the Regulations, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought as soon as possible.