Section one: Contracting authority
one.1) Name and addresses
Network Homes
The Hive, 22 Wembley Park Blvd
London
HA9 0HP
Contact
Josephine Rodriques
josephine.rodriques@networkhomes.org.uk
Telephone
+44 2087824312
Country
United Kingdom
NUTS code
UKI7 - Outer London – West and North West
Internet address(es)
Main address
https://www.delta-esourcing.com
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Out of Hours Call Handling Contract 2021
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £275,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-002093
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
7 May 2021
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Orbis Protect Limited
Beaufort House, Cricket Field Road, Uxbridge, Middlesex, UB8 1QG
London
UB81QG
Country
United Kingdom
NUTS code
- UKI - London
National registration number
02476859
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £275,000
Total value of the contract/lot: £275,000
Section six. Complementary information
six.3) Additional information
Award of Out Of Hours Call Handling Service
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=602182401
GO Reference: GO-2021615-PRO-18403717
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
The Strand
London
WC2A 2LL
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Not provided
London
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Not provided
Not provided
Country
United Kingdom