Section one: Contracting authority/entity
one.1) Name and addresses
Department for Work and Pensions
Hartshead House, Hartshead Square
Sheffield
S1 2FD
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/department-for-work-pensions
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Health and Disability Assessment Services (HDAS) - contract extension
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
The Contract relates to the provision of 'social and other specific services' within the meaning of Schedule 3 of the Public Contracts Regulations 2015 (SI 2015/102) and is critical to the provision of statutory "ESA" and Universal Credit welfare and other benefits for both DWP and Other Government Departments. The provider will carry out an objective and independent assessment of the impact of health conditions and disabilities on claimants which is essential to the process of determining entitlement to these benefits.
The provider will carry out this assessment and provide information and advice to support the Authority’s decision-making processes.
— The key elements of the service will include:
— The consideration of a claimant’s health conditions or disabilities and the impact on their daily life and mobility,
— Assessing individuals against criteria prescribed by the Authority,
— The delivery of functional assessments to support the above,
— The gathering and consideration of evidence to support the above including, where necessary, paying appropriate fees for evidence,
— The completion of reports, including advice, to the Authority, and other Government Departments,
— The referral of assessment reports and any associated evidence to the Authority,
— Interpretation and advice to the authority on technical evidence,
— Follow up liaison with the Authority in relation to assessments, including the provision of relevant health professional expertise as required,
— The administration and management of the service, including scheduling of Consultations, ensuring that they are completed within timescales set down by the Authority,
— The recruitment, training, and ongoing support of health care professionals, including liaison with relevant professional bodies,
— The development of guidance and training in conjunction with the Authority,
— The provision of an enquiry service for individuals being assessed,
— The provision of a quality control regime, including a complaints function,
— The provision of management information as defined by the Authority,
— Initiatives and liaison with relevant organisations to support the provision of evidence,
— Liaison and collaborative working with local and national partners, including disability organisations, health professional bodies and the devolved administrations,
— Support for Test and Learn Activity.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
29 October 2014
End date
1 March 2024
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section five. Award of contract/concession
Contract No
UI_DWP_101014
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
29 October 2014
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Maximus UK Services Ltd
East Sussex
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
09072343
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £1,297,737,098
Section six. Complementary information
six.3) Additional information
Suppliers Instructions:
How to Express Interest in this Tender:
1. Register on the eSourcing portal (this is only required once):
https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure)
2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant exercise to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (A secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box
3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion. Follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions to complete (detailed online help available). To submit your reply use the 'Submit Response' button (top of the page).
For further assistance please consult the online help, or the eTendering help desk.
DWP expressly reserves the rights(i)to use a reverse auction; (ii)to cancel this procurement at any stage; (iii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iv)and in no circumstances will DWP be liable for any costs incurred by potential suppliers.
six.4) Procedures for review
six.4.1) Review body
Department for Work and Pensions
Sheffield
S1 2FD
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 85000000 - Health and social work services
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
The Contract relates to Schedule 3 of the Public Contracts Regulations 2015 (SI 2015/102) and is critical to the provision of statutory ESA and Universal Credit welfare and other benefits for both DWP and Other Government Departments. The provider will carry out an objective and independent assessment of the impact of health conditions and disabilities on claimants which is essential to the process of determining entitled to these benefits.
The provider will carry out this assessment and provide information and advice to support the Authority’s decision-making processes.
— The key elements of the service will include:
— The consideration of a claimant’s health conditions or disabilities and the impact on their daily life and mobility,
— Assessing individuals against criteria prescribed by the Authority,
— The delivery of functional assessments, to support the above,
— The gathering and consideration of evidence to support the above including, where necessary, paying appropriate fees for evidence,
— The completion of reports, including advice, to the Authority, and other Government Departments;
— The referral of assessment reports and any associated evidence to the Authority,
— Interpretation and advice to the authority on technical evidence,
— Follow up liaison with the Authority in relation to assessments, including the provision of relevant health professional expertise as required,
— The administration and management of the service, including scheduling of Consultations, ensuring that they are completed within timescales set down by the Authority,
— The recruitment, training, and ongoing support of health care professionals, including liaison with relevant professional bodies,
— The development of guidance and training in conjunction with the Authority,
— The provision of an enquiry service for individuals being assessed,
— The provision of a quality control regime, including a complaints function,
— The provision of management information as defined by the Authority,
— Initiatives and liaison with relevant organisations to support the provision of evidence,
— Liaison and collaborative working with local and national partners, including disability organisations, health professional bodies and the devolved administrations,
— Support for Test and Learn Activity.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
29 October 2014
End date
6 September 2024
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£1,382,272,693
seven.1.7) Name and address of the contractor/concessionaire
Maximus UK Services Ltd
East Sussex
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
09072343
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
On 7 February 2023, DWP published Modification reference: 2023/S 000-003704 https://www.find-tender.service.gov.uk/Notice/003704-2023 extending the HDAS contract term by an additional 7 months until 1 March 2024 due to an ongoing Functional Assessment Services (FAS) procurement process. DWP informed bidders of the outcome of the FAS procurement on 15 March 2023 and planned to sign contracts shortly thereafter to provide an 11-month implementation period before the commencement of operational services in March 2024.
During the standstill period, DWP was served with a legal claim, which meant that the FAS contracts could not be signed as planned. The claim has since been resolved and the FAS contracts have been signed. The delay incurred owing to the legal claim reduced the time available for the FAS implementation period, which is crucial to enable a safe transition to the new service and delivery of the new IT that will support it.
DWP considers that a further extension to the HDAS contract of 6 months to 6 September 2024 is necessary to account for this delay, in order to preserve the 11-month implementation period ensuring an efficient and smooth handover between HDAS and the new FAS providers. Without a further extension to the HDAS contract, there would be a service provision gap, adversely impacting Employment and Support Allowance (“ESA") and Universal Credit (“UC”) customers, as well as other minor benefits, resulting in a failure of DWP to meet its statutory obligations. This could result in a delay to the provision of assessments for the critical statutory welfare benefit which HDAS services encompasses. As the recipients of the welfare benefits the HDAS services encompass constitute a vulnerable section of society, DWP is of the view such an extension is necessary to ensure they are not disadvantaged .
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
For the reasons in VII.2.I) and:
(i) interchangeability issues with a new supplier means these key services could be negatively impacted. The implementation of the FAS contract necessitates a lengthy handover period therefore it is not possible to introduce a new provider for the additional 6 months. A change in supplier without a full handover programme (which includes transition to a new managed IT service necessitating dual running of systems) would risk delivery of these services which provide critical statutory benefits to vulnerable people;
(ii) appointing a new supplier to cover the extra 6 months (which DWP do not consider a viable option) at the same time as the incumbent was engaged in handover to the new FAS supplier means significant duplication of costs particularly as DWP would be paying additional costs already during the implementation period; and
(iii) value of the contract for the extended period does not exceed 50% of value of the original contract
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £1,297,737,098
Total contract value after the modifications
Value excluding VAT: £1,382,272,693