Section one: Contracting entity
one.1) Name and addresses
Scottish Water
The Bridge, 6 Buchanan Gate, Stepps
Glasgow
G33 6FB
Contact
Struan MacAra
struan.macara@scottishwater.co.uk
Telephone
+44 7880460643
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.scottishwater.co.uk/
Buyer's address
https://www.scottishwater.co.uk/
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Print Services
Reference number
SW25/DIG/1474
two.1.2) Main CPV code
- 30230000 - Computer-related equipment
two.1.3) Type of contract
Supplies
two.1.4) Short description
We require a managed print service for the organisation including multi-functional devices (MFD) and printers for office use, plotters at selected sites, and label printing facilities for our labs.
two.1.5) Estimated total value
Value excluding VAT: £1,750,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Scotland Wide
two.2.4) Description of the procurement
We require a managed print service for the organisation including multi-functional devices (MFD) and printers for office use, plotters at selected sites, and label printing facilities for our labs.
The service should include:
- Leased hardware with maintenance and support
- Supply of a range of printing devices to meet local printing requirements and volumes. Should at a minimum be able to replicate the functionality of existing printers.
- Flexibility to add/remove printers as required throughout the lifetime of the contract, including addition or removal of printer locations
- Full service package for maintenance (including pro-active maintenance/regular service) and parts with appropriate SLAs
- Provision and recycling of consumables
- Cloud print server capability
- Printing from handheld devices i.e. tablets and smart phones
- Ability to send to print queue with Secure Printing i.e. ID Badge/Code must be presented to print. (Queuing described in more detail in Section 4) – only for multifunctional printers i.e. existing Konika printers.
- MI related to printing stats by user, volume of prints, duplex. Simplex.
Scottish Water would expect the respondent to assess our current estate and print requirements and recommend a complete and cost efficient solution.
It is anticipated that the resulting framework will be pan Scotland, covering Scottish Water office and treatment plants, including Highlands and Islands. Initial numbers are approximate, and we will require flexibility to add/remove devices as the estate changes over time and to pick up sites which do not currently have a managed print service.
In addition to the above, we have the following Queuing Service Requirements:
- We require a cloud-hosted print queue service with no data centre footprint
- Printers and users may be located on the SW corporate network or on SW sites with an open internet connection
- SW users will be authenticated to Active Directory / Entra ID (formerly known as Azure AD)
- Guest users on SW open-internet connections must be allowed to use SW printers on the same network
- All print traffic must be encrypted end-to-end (print via email is not acceptable)
- SW users should be able to sponsor guest access (e.g. through an internet-facing portal) in an easy, straightforward and secure manner, without senior approvals. Guest print access should endure for a specified period (e.g. 30, 60, 90, 120, 365 days).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,750,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
See Procurement Documents for further information.
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
See Procurement Documents for further information.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
8 May 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court
1 Carlton Place
Glasgow
G5 9DA
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Scottish Water
The Bridge, 6 Buchanan Gate, Stepps
Glasgow
G33 6FB
Country
United Kingdom