Section one: Contracting authority/entity
one.1) Name and addresses
Network Rail Infrastructure Ltd
1 Eversholt Street
London
NW1 2DN
Telephone
+44 1908781000
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=51563
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Experience Programme
two.1.2) Main CPV code
- 79400000 - Business and management consultancy and related services
two.1.3) Type of contract
Services
two.1.4) Short description
Network Rail has identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following:
- Expert strategic advice and input to support the programme to deliver and embed a service culture
- The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. Further details are described in section 5.
- The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-013273
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
I.3
Instead of
Text
Read
Text
https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=51563