Tender

Oracle Support E-Business Suite (EBS) Database Administration (DBA) Support and EBS Technical and Functional Support

  • Home Group

F02: Contract notice

Notice identifier: 2025/S 000-013396

Procurement identifier (OCID): ocds-h6vhtk-04fe17

Published 7 April 2025, 1:42pm



Section one: Contracting authority

one.1) Name and addresses

Home Group

1 Strawberry Lane

Newcastle Upon Tyne

NE1 4BX

Contact

Mr Dave Hartis

Email

David.Hartis@homegroup.org.uk

Telephone

+44 1915948628

Country

United Kingdom

Region code

UK - United Kingdom

Internet address(es)

Main address

http://www.homegroup.org.uk/Pages/default.aspx

Buyer's address

http://www.homegroup.org.uk/Pages/default.aspx

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://www.housingprocurement.com/

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via

https://www.housingprocurement.com/

one.4) Type of the contracting authority

Other type

Housing Association

one.5) Main activity

Housing and community amenities


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Oracle Support E-Business Suite (EBS) Database Administration (DBA) Support and EBS Technical and Functional Support

Reference number

DN770604

two.1.2) Main CPV code

  • 72000000 - IT services: consulting, software development, Internet and support

two.1.3) Type of contract

Services

two.1.4) Short description

Home Group is seeking Oracle Support in two distinct areas, E-Business Suite (EBS) Database Administration Support (DBA) and EBS Technical and Functional Support.

In line with the tender brief and associated documentation, our goal is to establish a robust Oracle support contract tailored to meet our needs in two distinct mission critical areas, EBS DBA Support and EBS Technical and Functional Support. We aim to secure a contract that ensures comprehensive, reliable and efficient support services enabling Home Group to maintain and enhance our EBS infrastructure and operations effectively.

Services will be divided into two separate lots, with no interdependencies or restrictions on the suppliers who may submit proposals for either lot:-

Lot 1 - EBS DBA Support

The initial contract term is three years, with the option to extend for up to two additional one-year periods for lot 1 – 3+1+1. This results in a total potential contract duration of five years for this particular lot. Extensions will be at the discretion of Home Group and will require agreement with the successful supplier.

Lot 2 - EBS Technical and Functional Support

The initial contract term is two years, with the option to extend for up to three additional one-year periods for lot 2 – 2+1+1+1. This results in a total potential contract duration of five years for this particular lot.

two.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

two.2) Description

two.2.1) Title

EBS DBA Support

Lot No

1

two.2.2) Additional CPV code(s)

  • 72000000 - IT services: consulting, software development, Internet and support

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

EBS DBA Support

Home Group is inviting tender responses for the Oracle Database Administration and OCI estate Management elements of the Linux based Oracle e-Business Suite (EBS) system and all its related servers. Home Group’s Oracle e-Business Suite Estate is hosted in OCI and in addition to the core System Database and Applications Servers it also contains VMs for the Enterprise Command Centre, Learning Content Server, APEX (Oracle Application Express), IPA (Identity Policy and Audit), TFTP (for hosting Taleo Recruitment integration files) and an external facing Oracle Supplier Portal.

The requirement is to provide a service that will cover all day to day (business as usual) support requirements for the aforementioned systems from a database, operating system and OCI Platform point of view. This will include the routine administration of the systems to maintain their security, stability and performance, whilst also serving the requirements of the business to provide typical ad-hoc and planned Oracle Database Administration (DBA), Linux Operating System (O/S) and Oracle Cloud Infrastructure (OCI) Administration services.

The production systems are mission critical and as such Home Group will require that the service makes allowance for this, ensuring that the systems are proactively covered for P1 (System Unavailable) situations with issues resolved as they occur within the agreed Service Levels of Support or preferably, that they are prevented by active monitoring with pro-active remedial actions.

Further details are specified within the Specification document.

two.2.5) Award criteria

Quality criterion - Name: Qualitative / Weighting: 60

Price - Weighting: 40

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

36

This contract is subject to renewal

Yes

Description of renewals

2x12 Months Extensions Available

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No

two.2) Description

two.2.1) Title

EBS Technical and Functional Support

Lot No

2

two.2.2) Additional CPV code(s)

  • 72000000 - IT services: consulting, software development, Internet and support

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

EBS Technical and Functional Support

Home Group require a support service to help us deal with the resolution of issues and queries arising from the use of the Oracle e-Business Suite Application. This lot deals with issues that require technical and functional Oracle e-Business Suite expertise.

The Database Administration (DBA) and Linux Administration support is dealt with in a separate lot. However, collaboration between the services in this lot and the Database Administration Services will be required even if the lots are won by different companies.

Home Group have been on Oracle e-Business Suite since 2016 and the system is well embedded and kept up-to-date. Home Group have a stable and knowledgeable internal ERP Applications team that support day-to-day operations from a functional and technical point of view. The majority of issues and changes are deal with in-house.

Further details are specified within the Specification document.

two.2.5) Award criteria

Quality criterion - Name: Qualitative / Weighting: 60

Price - Weighting: 40

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

24

This contract is subject to renewal

Yes

Description of renewals

3x12 Months Extensions Available

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

30 May 2025

Local time

12:00pm

four.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.7) Conditions for opening of tenders

Date

30 May 2025

Local time

12:30pm


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.4) Procedures for review

six.4.1) Review body

Home Group Ltd

Newcastle Upon Tyne

Country

United Kingdom