Scope
Description
Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the ‘emergency call experience’ beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents.
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https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1014203835
Contract 1. Digital Alarm Installation and Resident Communications Tender
Supplier
Contract value
- £11,000,000 excluding VAT
- £13,200,000 including VAT
Above the relevant threshold
Date signed
12 September 2025
Contract dates
- 1 October 2025 to 30 September 2028
- Possible extension to 30 September 2030
- 5 years
Description of possible extension:
The contract term is three years with the option of a two year extension.
Main procurement category
Services
CPV classifications
- 45310000 - Electrical installation work
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software
- 79512000 - Call centre
Contract locations
- UK - United Kingdom
Signed contract documents
Measured term contract JCT 2024 - signed.pdf
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
APPELLO SMART LIVING SOLUTIONS LIMITED
- Companies House: 01444995
Oregon House
New Milton
BH25 5NN
United Kingdom
Contact name: Gareth Bracher
Region: UKJ36 - Central Hampshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Housing 21
- Public Procurement Organisation Number: PGTG-9145-PMNM
Tricorn House, 51-53 Hagley Road
Birmingham
B16 8TP
United Kingdom
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government