Scope
Reference
CAV-DIR-(25-26) 256
Description
The Emergency Unit currently operates a bespoke Staff Paging and Patient Tannoy Call System that was originally installed approximately fifteen years ago as part of a wider departmental refurbishment. This system enables clinical and operational staff to make voice announcements and call patients to specific areas within the department via paging microphones and telephone paging points.
Over time, the system has become partially non‑functional in several zones and does not extend into newer areas of the unit that have been reconfigured or developed since the original installation. As a result, the current arrangement no longer provides full operational coverage or supports current clinical workflow requirements.
To restore full functionality and ensure comprehensive coverage across the expanded department footprint, obsolete equipment will be replaced and new components installed. These will be integrated with the existing infrastructure. As the system is a bespoke design, compatibility with the existing hardware and software is essential to its operation.
The required works include the supply, installation, and commissioning of the following equipment:
Equipment Schedule
1 off PRSC6 – 480W power amplifier, 6 zones
1 off PRSC5 – 250W slave amplifier
3 off PASC6 – Desk-mounted paging microphones (6 zones + all-call)
1 off BOXC1 – Single-zone paging interface unit (analogue telephone unit)
95 off P100V – Ceiling-mounted speakers with fire dome, 100V line
95 off Backing boards for ceiling speaker installation
The proposal includes zoning the department into up to six paging areas, with paging microphones situated in key reception locations.
The original specialist installer—who designed and fitted the bespoke system—has confirmed immediate availability to undertake these works upon receipt of a purchase order.
Justification Summary
The existing Tannoy and Staff Paging System is a bespoke, non-standard installation that was specifically designed and commissioned by the original specialist supplier.
The system’s architecture, components, and configuration are unique, meaning that specialised technical knowledge is required to safely modify, repair, or extend it.
Engaging another supplier would present significant technical, operational, and safety risks, including potential incompatibility with existing equipment or disruption to critical communication services within the Emergency Unit.
The original installer retains exclusive knowledge of the system design, wiring topology, zone configuration, and proprietary component integration, making them the only provider capable of ensuring continuity, safety, and system integrity.
The work requires immediate completion to support the operational needs of the Emergency Unit, and the specialist installer has confirmed that they can commence the works without delay upon receipt of a purchase order.
Contract 1. Emergency Unit Tannoy System
Supplier
Contract value
- £32,215 excluding VAT
- £38,657 including VAT
Below the relevant threshold
Earliest date the contract will be signed
27 February 2026
Contract dates (estimated)
- 13 March 2026 to 31 March 2026
- 19 days
Main procurement category
Works
CPV classifications
- 45200000 - Works for complete or part construction and civil engineering work
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Procedure
Procedure type
Below threshold - without competition
Supplier
Care Come Systems (SW) Limited
- Public Procurement Organisation Number: PQMM-9983-YHWG
Young & Phillips Inspiration House, Cardiff Road, Upper Boat
Pontypridd
CF37 5BH
United Kingdom
Email: info@carecomsystems.co.uk
Region: UKL15 - Central Valleys
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Contract 1. Emergency Unit Tannoy System
Contracting authority
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
- Public Procurement Organisation Number: PXWV-6492-CGMN
4-5 Charnwood Court,
Cardiff
CF14 3UZ
United Kingdom
Contact name: Ben Coughlin
Email: ben.coughlin@wales.nhs.uk
Website: http://nwssp.nhs.wales/ourservices/procurement-services/
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales