Scope
Description
The continuation and wider development of new & existing CRM solution software licences & support services supplied by Salesforce in accordance with schedule 5, 2(a) and 7(a),(b) Procurement Act 2023
Contract 1. Provision of Software Licences, Information systems & support services - Salesforce
Supplier
Contract value
- £4,500,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
22 April 2025
Contract dates (estimated)
- 1 May 2025 to 30 April 2030
- Possible extension to 30 April 2035
- 10 years
Description of possible extension:
The option to extend will be for an additional 5 years in 12 month increments at the sole discretion of the client.
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Prototypes and development
- Single supplier - intellectual property or exclusive rights
- Additional or repeat goods, services or works - extension or partial replacement
Salesforce is a globally recognised platform, embedded within Incommunities back office following an initial rollout. This award is to support the ongoing implementation of Salesforce stack across the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome
Supplier
SALESFORCE UK LIMITED
- Companies House: 05094083
- Public Procurement Organisation Number: PTXG-8329-VLGH
Floor 26 Salesforce Tower
London
EC2N 4AY
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Provision of Software Licences, Information systems & support services - Salesforce
Contracting authority
INCOMMUNITIES LIMITED
- Companies House: IP30178R
- Public Procurement Organisation Number: PHXL-5697-QJGG
The Quays, Victoria Street, Shipley
Bradford
BD17 7BN
United Kingdom
Region: UKE41 - Bradford
Organisation type: Public authority - sub-central government