Scope
Reference
EBBC - 038884
Description
Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM).
Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard. TSMs are intended to be a tool which allows tenants to scrutinise their landlord’s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards.
The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.
Total value (estimated)
- £150,000 excluding VAT
- £180,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2029
- 3 years
Description of possible extension:
Optional 1 year extension
Main procurement category
Services
CPV classifications
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
Contract locations
- UKJ22 - East Sussex CC
Submission
Tender submission deadline
11 March 2026, 11:59pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
40% Price
60% Quality
Procedure
Procedure type
Below threshold - open competition
Contracting authorities
Eastbourne Borough Council
- Public Procurement Organisation Number: PYYT-2735-CVVJ
Town Hall
Eastbourne
BN21 4UG
United Kingdom
Region: UKJ22 - East Sussex CC
Organisation type: Public authority - sub-central government
Lewes District Council
- Public Procurement Organisation Number: PPZM-9295-YZXX
6 High Street
Lewes
BN7 2AD
United Kingdom
Region: UKJ22 - East Sussex CC
Organisation type: Public authority - sub-central government