Scope
Reference
SP/25/1418
Description
Lancaster University is procuring a strategic CRM platform to deliver a transformative student and staff experience, aligning closely with our strategic ambition of becoming a globally recognised leader among higher education institutions. The CRM initiative seeks to consolidate and rationalise disparate systems into a unified, future-ready platform, enhancing our ability to capture, maintain, and effectively utilise high-quality data about applicants, students, and engagement activities. This program is integral to our overarching IT Strategy, aimed at transitioning our technological landscape from complexity and fragmentation to a seamless, integrated, and agile environment, tailored to the evolving needs of our students.
Further information will be contains within the Invitation to Participate document, issued in Intend.
The University of Lancaster ("the University") is not a contracting authority for the purposes of the Procurement Act 2023 (as amended) and its procurement activities are not subject to the Procurement Act 2023.
Advertisement of any contract in the 'Find a Tender' is at the sole discretion of the University and is undertaken on a voluntary basis with no obligation to comply with the Procurement Act 2023 (as amended).
The University reserves its rights in full to adapt or step outside the procedures in the procurement legislation as the University considers necessary.
Total value (estimated)
- £3,500,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 August 2025 to 31 July 2030
- 5 years
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKD - North West (England)
Participation
Legal and financial capacity conditions of participation
As set out in the Procurement Documents
Technical ability conditions of participation
As set out in the Procurement Documents
Submission
Enquiry deadline
30 April 2025, 4:00pm
Submission type
Requests to participate
Deadline for requests to participate
7 May 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Suppliers to be invited to tender
3 to 5 suppliers
Selection criteria:
As per the Invitation to Participate document
Award decision date (estimated)
28 July 2025
Award criteria
| Name | Type |
|---|---|
| Quality | Quality |
| Price | Price |
Weighting description
Most Advantageous Tender, as set out in the Procurement Documents.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
As stated in the Invitation to Participate documents in Lancaster University's e-tendering system, Intend.
Contracting authority
UNIVERSITY OF LANCASTER
- Companies House: RC000657
- Public Procurement Organisation Number: PHYT-3516-XDZY
Bailrigg
Lancaster
LA1 4YW
United Kingdom
Email: a.wearden@lancaster.ac.uk
Region: UKD44 - Lancaster and Wyre
Organisation type: Public authority - sub-central government