Tender

Employee Polling & Internal Customer Satisfaction Survey

  • UK POWER NETWORKS (TRANSPORT) LIMITED

F04: Periodic indicative notice – utilities (call for competition)

Notice identifier: 2024/S 000-012855

Procurement identifier (OCID): ocds-h6vhtk-0453bd

Published 19 April 2024, 3:27pm



Section one: Contracting entity

one.1) Name and addresses

UK POWER NETWORKS (TRANSPORT) LIMITED

Newington House,237 Southwark Bridge Road

LONDON

SE16NP

Contact

Gilly Eren

Email

Indirects.Procurement@ukpowernetworks.co.uk

Country

United Kingdom

Region code

UKI44 - Lewisham and Southwark

Companies House

3870728

Internet address(es)

Main address

https://www.ukpowernetworks.co.uk/

one.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at

https://ukpowernetworks.sharepoint.com/:f:/s/ProcurementDocumentManagement/EjzSKzhAD6xKqyDK8VKasNABZR6P5kixwCknjB8TizdVhA?e=5i71lJ

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted to the above-mentioned address

one.6) Main activity

Electricity


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Employee Polling & Internal Customer Satisfaction Survey

Reference number

PE1-0006-2024

two.1.2) Main CPV code

  • 73200000 - Research and development consultancy services

two.1.3) Type of contract

Services

two.1.4) Short description

Employee Engagement is a key support function for UK Power Networks and the ability to provide detailed engagement insight to the business is imperative.

Annually, UK Power Networks participate in Best Companies employee engagement survey. To prepare for this and ensure that UK Power Networks is continually meeting the vision of being an employer of choice, regularly checking-in with employees to gage how engaged they are is important.

UK Power Networks communicates with employees every day using a multitude of channels to ensure that employees are kept up to date with key business information, good news stories and everything in between. On an annual basis, UK Power Networks reviews all internal communication channels. To help identify how effective and engaging employees find each channel an audit is completed to gain employee feedback. The audit findings are used to inform channel choice, communication planning and gauge employee engagement.

In addition, another pillar of our vision is to be Respected Corporate Citizen, and an important measure of this is customer service. Our ability to serve our external customers well is enabled by the delivery of good customer service internally to our colleagues. This scope of work must allow us to operate an internal customer satisfaction survey.

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 79310000 - Market research services

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

Employee Polling and Internal Customer Satisfaction Survey services to be delivered by a service provider as further detailed in the instructions document.

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

60

This contract is subject to renewal

Yes

Description of renewals

The contract will be for the initial the initial term of 3 years with option to extend up to 2 further years, a potential 5 years in total (60 months)


Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Negotiated procedure with prior call for competition

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.2) Time limit for the receipt of applications for an invitation to tender or to negotiate

Date

20 May 2024

Local time

4:00pm

four.2.4) Languages in which tenders or requests to participate may be submitted

English


Section six. Complementary information

six.4) Procedures for review

six.4.1) Review body

UK Power Networks

London

Country

United Kingdom