Section one: Contracting authority/entity
one.1) Name and addresses
ORBIT GROUP LIMITED
Garden Court,Binley Business Park Harry Weston Road
COVENTRY
CV32SU
Contact
Samantha Bishop
Country
United Kingdom
NUTS code
UK - United Kingdom
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Out of Hours Call Handling Service
two.1.2) Main CPV code
- 79510000 - Telephone-answering services
two.1.3) Type of contract
Services
two.1.4) Short description
Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision.
This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time).
All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-030700
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
II.1.4
Place of text to be modified
Short Description
Instead of
Text
UPDATE - please be advised there is a delay to this opportunity, date to be issued is TBC.
Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision.
This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time).
All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.
Read
Text
UPDATE - please be advised there is a delay to this opportunity, date to be issued is 19/04/2024.
Orbit Group Ltd wishes to provide advance notification to the market of a forthcoming tender opportunity to appoint a single organisation to deliver an Out of Hours Call Handling Service Provision.
This PIN relates to early market engagement only and is NOT a call for competition (procurement/ tender documents are not available at this time).
All participants in this event shall be responsible for their own costs (including third party costs) and the Contracting Authority shall have no liability to any participant.
Section number
II.2.4
Place of text to be modified
Description of the procurement
Instead of
Text
UPDATE - please be advised there is a delay to this opportunity, date to be issued is TBC.
The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority's appointed repairs contractor's.
The service provision will provide call handling services during the following periods:
• Outside of Orbit Customer Support current operating hours which are Monday-Friday 8am - 8pm and Saturday 8am-1pm
• Planned shutdowns e.g., Bank Holidays, Christmas Period and other events such as closure of our Building, during system upgrades or colleague training days
• Able to support with unplanned shutdowns e.g., Closure of Customer Support during normal operating hours due to telephony failure or building evacuation
Please note, the tender opportunity date to be issued is TBC.
Please ensure your organisation is registered on the Orbit Pro-Contract 'Housing Procurement Portal' (https://www.housingprocurement.com) to access tender documentation once the opportunity goes live.
Should you experience any technical difficulties in using the Pro-Contract system, please contact the supplier support helpline on 03300050352.
Read
Text
UPDATE - please be advised there is a delay to this opportunity, date to be issued is 19/04/2024.
The service provision is for the handling of calls outside of the Authority's own customer call centre operating hours in regards to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority's appointed repairs contractor's.
The service provision will provide call handling services during the following periods:
• Outside of Orbit Customer Support current operating hours which are Monday-Friday 8am - 8pm and Saturday 8am-1pm
• Planned shutdowns e.g., Bank Holidays, Christmas Period and other events such as closure of our Building, during system upgrades or colleague training days
• Able to support with unplanned shutdowns e.g., Closure of Customer Support during normal operating hours due to telephony failure or building evacuation
Please note, the tender opportunity date to be issued is 19/04/2024.
Please ensure your organisation is registered on the Orbit Pro-Contract 'Housing Procurement Portal' (https://www.housingprocurement.com) to access tender documentation once the opportunity goes live.
Should you experience any technical difficulties in using the Pro-Contract system, please contact the supplier support helpline on 03300050352.