Section one: Contracting authority
one.1) Name and addresses
Leeds Beckett University
Procurement, Bronte Hall, Headingley Campus
Leeds
LS6 3QW
Contact
Clare Jacklyn
Telephone
+44 1138123119
Country
United Kingdom
NUTS code
UKE42 - Leeds
Internet address(es)
Main address
https://www.leedsbeckett.ac.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CJ720 Clearing Contact Centre - RM6116 Network Services 3
two.1.2) Main CPV code
- 72212510 - Communication software development services
two.1.3) Type of contract
Services
two.1.4) Short description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £342,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72212510 - Communication software development services
two.2.3) Place of performance
NUTS codes
- UKE42 - Leeds
Main site or place of performance
Leeds
two.2.4) Description of the procurement
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using CCS Network Services 3 Framework, RM6116.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 75
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-032820
Section five. Award of contract
Title
CJ720 Clearing Contact Centre - RM6116 Network Services 3
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 April 2024
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Vodafone Limited
Vodafone House, The Connection
Newbury
RG14 2FN
Country
United Kingdom
NUTS code
- UKJ11 - Berkshire
National registration number
01471587
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £342,000
Total value of the contract/lot: £342,000
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://neupc.delta-esourcing.com/delta/viewNotice.html?noticeId=848442281
GO Reference: GO-2024418-PRO-25800910
six.4) Procedures for review
six.4.1) Review body
Leeds Beckett University
Procurement, Bronte Hall, Headingley Campus
Leeds
LS6 3QW
Telephone
+44 1138123119
Country
United Kingdom