Scope
Reference
C366752
Description
Central North West London NHS Foundation Trust (CNWL) and West London NHS Trust (WLT) have completed a competitive process to identify an organisation who can co-produce six/eight community crisis alternative services, with our Experts by Experience (EBE) advisors, service users and carers, to be based in geographical locations across NW London boroughs.
The service will be a non-clinical service which will offer an open access safe space and calm environment for people who are experiencing mental health distress, in crisis, or need mental health advice. Without requiring an appointment, the provision will offer drop-in support, a warm drink, a listening ear, practical assistance, and the ability to refer or direct individuals to additional services if needed. The services will provide immediate practical support to reduce mental health distress and guide those with complex or urgent needs to the appropriate urgent care services. They help individuals manage their distress, develop healthy coping strategies, and ultimately aim to instil hope, self-worth, and purpose.
CNWL & WLT are committed to achieving the right balance of preventative community provision, access to home treatment in the community and inpatient care and the increase in the demand for inpatient beds means that a revised approach to the provision of services is required. Sufficient community and crisis care options are required to support patients in crisis and prevent reoccurrence, and this crisis provision is a key initiative to support this endeavour.
A core outcome for North West London is ‘to reduce A&E attendances’ with particular attention to High Intensity Users. It is vitally important that this service meets the needs of patients that frequently attend emergency settings if their needs could be met in a nonmedical environment. The provider will be expected to work with Liaison psychiatry teams and SPA’s to ensure access and outreach to particular service users is in place.
The services will form part of the CNWL & WLT mental health pathway alongside statutory services to bolster mental health support to CNWL service users (16+) and WLT service users 18+. This service will be available to people from North West London and consideration needs to be given to maximising access through careful location of 6/8 sites, with respect to population hubs, transport networks and areas of high need and maximising access for the population of the 8 Boroughs:
• Ealing
• Hounslow
• Hammersmith & Fulham
• Brent,
• Harrow,
• Hillingdon
• Kensington & Chelsea and Westminster
This procurement was divided into lots.
Lot 1 – Central & North West London Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster).
Lot 2 - West London Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow).
The contract will be for 3 years with the option to extend for a further 2 x 1 years. The start date of the contract will be 01 April 2026.
Lot 1. Lot 2 - WLT
Description
West London NHS Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow)
Lot 2. Lot 1 - CNWL
Description
Central & North West London NHS Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster)
Contract 1. Community Based Alternative Crisis Support Service
Lots
Lot 1. Lot 2 - WLT
Lot 2. Lot 1 - CNWL
Supplier
Contract value
- £8,725,633 excluding VAT
- £10,470,760 including VAT
Above the relevant threshold
Date signed
9 February 2026
Contract dates
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
2 x one (1) years in Contract extension periods
Main procurement category
Services
CPV classifications
- 85312300 - Guidance and counselling services
- 85312320 - Counselling services
Contract locations
- UKI32 - Westminster
- UKI33 - Kensington & Chelsea and Hammersmith & Fulham
- UKI72 - Brent
- UKI73 - Ealing
- UKI74 - Harrow and Hillingdon
- UKI75 - Hounslow and Richmond upon Thames
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Reduction in rates of patients known and unknown to services attending at ED | 1 months |
| Reduction in rates of readmission to adult acute mental health beds | 1 months |
| Increase number of appropriate attendees at Crisis Alternative Services | 1 months |
Signed contract documents
Redacted signed CNWL nhs-terms-conditions-provision-of-services-contract-version-pa23.pdf
Redacted signed WLT nhs-terms-conditions-provision-of-services-contract-version-pa23.pdf
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Hestia Housing and Support
- Companies House: 02020165
Beaufort House 4th Floor, 15 St. Botolph Street
London
EC3A 7DT
United Kingdom
Email: info@hestia.org
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Community Based Alternative Crisis Support Service
Contracting authorities
Central and North West London NHS Foundation Trust
- Public Procurement Organisation Number: PQNQ-2236-WRPR
60 Gray's Inn Road
London
WC1X 8AQ
United Kingdom
Email: emma.taylor199@nhs.net
Website: https://www.cnwl.nhs.uk
Region: UKI31 - Camden and City of London
Organisation type: Public authority - central government
West London NHS Trust
- Public Procurement Organisation Number: PPPZ-6647-QHWH
1 Armstrong Way
Southall
UB2 4SD
United Kingdom
Email: emma.taylor199@nhs.net
Website: https://www.westlondon.nhs.uk/
Region: UKI73 - Ealing
Organisation type: Public authority - central government