Scope
Description
Ordnance Survey is looking to procure an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.
Total value (estimated)
- £750,000 excluding VAT
- £900,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 18 July 2025 to 18 July 2027
- Possible extension to 18 July 2030
- 5 years, 1 day
Description of possible extension:
Option 3 x 12 month extensions
Main procurement category
Services
CPV classifications
- 30211300 - Computer platforms
- 48445000 - Customer Relation Management software package
- 48900000 - Miscellaneous software package and computer systems
- 72212445 - Customer Relation Management software development services
Submission
Enquiry deadline
18 April 2025, 6:00pm
Submission type
Tenders
Tender submission deadline
2 May 2025, 1:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
21 June 2025
Recurring procurement
Publication date of next tender notice (estimated): 8 January 2030
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Please see '2. Instructions for tendering' document for full details. |
Price |
Weighting description
Please see '2. Instructions for tendering' document for full details.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Competitive flexible procedure with presentations. Please see '2.Instruction for Tender' document for full details
Documents
Associated tender documents
https://in-tendhost.co.uk/os/aspx/Home
For tender documents please register on the above link
Contracting authority
ORDNANCE SURVEY LIMITED
- Companies House: 09121572
Explorer House Adanac Drive
Southampton
SO16 0AS
United Kingdom
Contact name: Vicki Walton
Email: vicki.walton@os.uk
Region: UKJ36 - Central Hampshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)