Section one: Contracting authority
one.1) Name and addresses
EastendHomes Limited
3 Resolution Plaza, Spitalfields
London
E1 6PS
Contact
Nathan Liptrot
nathan@clarityprocurement.co.uk
Telephone
+44 1942725438
Country
United Kingdom
NUTS code
UKI - London
National registration number
United Kingdom
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./3DAUV375T9
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-title/3DAUV375T9
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Managed IT Hosting and Support Service
Reference number
EH/IT/2022
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The procurement of a new Managed IT Hosting and Support Service for EastendHomes.
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72250000 - System and support services
- 30211300 - Computer platforms
- 72253000 - Helpdesk and support services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll.
The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier’s data centres(s) and/or move to public and/or private cloud services.
The Managed Service shall include a service desk to be provided at the supplier’s offices providing all first, second, third line and support up to two (2) days per month of on-site assistance.
The Managed Service shall include:
•All compute and storage requirements
•All wide area network services
•All local area network services and equipment (LAN and WLAN)
•24x365 Proactive monitoring of all core IT services
•Backup and restore
•Disaster recovery
•Break/fix support for all infrastructure and associated components
•Support for core infrastructure operating systems, including hypervisors as required
•Security and version patching
•Break/fix support for all end-user devices and associated components
•Support for end-user device operating systems, including virtual desktops as required
•Support for desktop applications, including Microsoft Office 365
•Provisioning new end-user devices
•Configuration of mobile phones and similar
•Security management of all core infrastructure and all user end-user devices
•Assistance to promote security best practice throughout EastendHomes
•Full inventory management service for all IT assets
•Procurement support
•Implementation and configuration support
•Technical architecture and design
•Developing appropriate refresh cycles for all equipment
•Capacity management
•Advice regarding new technologies which may be appropriate for EastendHomes
•Risk management with respect to IT equipment and services
The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Subject to take up of extension options, seven(7) years from contract award.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 6
Objective criteria for choosing the limited number of candidates:
The top 6 scoring Applicants (out of those who pass all the Pass/Fail questions) will be invited to participate in the ITT stage.
EastendHomes may invite fewer than 6 Applicants to further participate in the ITT stage if fewer than 6 SQ responses meet the above criteria. EastendHomes reserve the absolute right not to proceed with the tender process further.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
As stated in the procurement documents.
three.1.2) Economic and financial standing
List and brief description of selection criteria
As stated in the procurement documents.
Minimum level(s) of standards possibly required
As stated in the procurement documents.
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
17 June 2022
Local time
4:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
6 July 2022
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: Subject to take up of extension options, seven (7) years from contract award.
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
This tender is being administered on behalf of EastendHomes Limited by Clarity Procurement Solutions Limited.
Potential Applicants wishing to participate in this tender opportunity are requested to:
Download and read the Invitation to Tender Document and supporting appendices to familiarise yourselves with EastendHomes’ requirements.
Download and read the Selection Questionnaire Instructions and Guidance Document.
Download and complete the Selection Questionnaire Document.
Submit a completed Selection Questionnaire Document in accordance with the Selection Questionnaire Instructions, noting the submission deadline of 16:00 hours on 17/06/2022.
Potential Applicants must not complete or submit the Invitation to Tender Document and supporting appendices at this stage.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./3DAUV375T9
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/3DAUV375T9
GO Reference: GO-2022516-PRO-20143908
six.4) Procedures for review
six.4.1) Review body
The High Court of England and Wales
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
EastendHomes will enter into the contract following a minimum 10 calendar day standstill period, starting on the day after the notification of the result. The Public Contracts Regulations 2015 (SI 2015/102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.
six.4.4) Service from which information about the review procedure may be obtained
The Cabinet Office
London
Country
United Kingdom