Section one: Contracting authority
one.1) Name and addresses
Bournemouth Christchurch and Poole Council
Town Hall, Bourne Avenue
Bournemouth
BH2 6DY
Contact
Strategic Procurement Team
Telephone
+44 1202128989
Country
United Kingdom
NUTS code
UKK2 - Dorset and Somerset
Internet address(es)
Main address
Buyer's address
https://supplyingthesouthwest.org.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supply of Cashless Parking Payment Services (Multi-Vendor) and an ePermit Solution
Reference number
DN470484
two.1.2) Main CPV code
- 64000000 - Postal and telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council is appointing service providers to provide a cashless parking payment service
and a service provider to provide and manage a cashless ePermit solution.
Cashless parking is a familiar option to a proportion of motorists. It is considered that with
the increased use of ‘Apps’ the number of people using these payment services will continue
to grow.
The Council has seen an increase in the use of the cashless parking service since it was
introduced in the Bournemouth, Christchurch and Poole area from 2006 onwards. The
Council recognises the benefits of the use of the cashless parking service and wishes to look
to the advancement in technology to further improve the service to customers.
The Council are looking for Service Providers to provide the following:
Lot 1: A multi-vendor cashless parking payment service, where the Council may award to
multiple providers which may include the provision of an alternative cash solution.
Lot 2: A provider to supply and manage a cashless ePermit solution.
The Council has appointed three (3) providers to the multi-vendor contract (Lot 1).
The Council has appointed one supplier to lot 2 to supply a flexible and adaptable ePermit solution that can meet the future aspirations for the service within the BCP Council area.
BCP Council is currently in the process of establishing a central office hub and satellite sites
from which staff will be able to work and following of the formation of BCP Council and
Covid-19 is currently reviewing working practices and the associated management of staff
parking. Where this document refers to staff parking it is the intention that when BCP
Council wishes to introduce this service it will carry out a further assessment of the
successful bidders to award this element of the contract to a service provider.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £1,500,000 / Highest offer: £1,500,000 taken into consideration
two.2) Description
two.2.1) Title
Lot 1 - Multi-Vendor Cashless Parking
Lot No
1
two.2.2) Additional CPV code(s)
- 22000000 - Printed matter and related products
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 34000000 - Transport equipment and auxiliary products to transportation
- 48000000 - Software package and information systems
- 51000000 - Installation services (except software)
- 63000000 - Supporting and auxiliary transport services; travel agencies services
- 64000000 - Postal and telecommunications services
- 66000000 - Financial and insurance services
- 72000000 - IT services: consulting, software development, Internet and support
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKK2 - Dorset and Somerset
two.2.4) Description of the procurement
Lot 1 is for the Supply of Cashless Parking Payment Services as a Multi-Vendor Solution. The
Council has appointed three (3) suppliers under Lot 1 to deliver Cashless Parking Payment
Services which may include the provision of an alternative cash solution.
Service Providers will be required to use a common set of location codes, which are to be
agreed with all Service Providers. Customers will have the option to use the Cashless Parking
Payment Services of any of the up to three Service Providers awarded under this Lot.
The Service Provider will be responsible for:
• providing Services that will enable parking users to pay for parking at any on-street and offstreet
Parking Location using a mobile telephone and a debit/credit card, Apple Pay and
Google Pay. Please note this is to include payment methods by phone, Mobile Apps and
Website and any further future developments in payment methods;
• maintaining fully functional services that are accessible twenty-four (24) hours per day, seven (7) days per week;
• providing the Services at the off-street and on-street locations and at any other locations
notified to the Service Provider by the Council during the course of the Contract;
• ensuring that parking tariffs for the Services comply with the tariffs set out in any of the
relevant Council Off and On Street Parking Consolidation Orders and any subsequent
variations;
• providing a Customer Service Helpline that is accessible twenty-four (24) hours per day,
seven (7) days per week which is capable of registering a parking user’s details, establishing
parking sessions and taking payment, via an automated or via a personal interface at no cost
to the parking user or the Council;
• providing facilities to register a parking user’s details and for parking users to be able to
optionally set up an account with the Service Provider at the point of parking, via mobile
phone or via an internet-based preregistration facility which is accessible twenty-four (24)
hours per day, seven (7) days per week;
• providing a Technical Support Team with a dedicated Council support telephone number as
part of the Services and to respond to enquiries from the Council within a specified
timeframe under the Contract;
• providing suitably trained employees to staff the Customer Service Helpline and the
Technical Support Help Desk and to manage / deliver all aspects of the Contract;
• dealing with complaints in an agreed timely manner;
• providing regular performance reports and other information required within a specified
timeframe under the Contract;
• ensuring all parking payments received in respect of BCP Council’s parking facilities are
paid into the Council’s bank or merchant account (as specified by the Council) within twentyfour
(24) hours;
• providing a single ordinary geographic telephone number to cover the whole of the area
under the Contract, charged at local rate and on a network demonstrating the most
complete coverage of the area;
• providing the Services for the duration of the Contract, which will be three years (subject to
the terms and conditions in the Contract) and for the duration of any extension thereto and
for the duration of the Contract.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 40
Quality criterion - Name: Presentation / Weighting: 30
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for three years with the option to extend annually for a further 2 years (3
+ 1 + 1) Therefore, if all extensions were taken the full length of the contract would be for 5
years. The anticipated start date of the contract is 1 April 2021.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - ePermit Solution
Lot No
2
two.2.2) Additional CPV code(s)
- 22000000 - Printed matter and related products
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 34000000 - Transport equipment and auxiliary products to transportation
- 38000000 - Laboratory, optical and precision equipments (excl. glasses)
- 48000000 - Software package and information systems
- 51000000 - Installation services (except software)
- 63000000 - Supporting and auxiliary transport services; travel agencies services
- 64000000 - Postal and telecommunications services
- 66000000 - Financial and insurance services
- 72000000 - IT services: consulting, software development, Internet and support
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKK2 - Dorset and Somerset
two.2.4) Description of the procurement
Lot 2 relates to the provision of an ePermit Solution, where permits are available, which may
include but not be limited to, the facility to enable residents and visitors to apply for permits
in residential parking areas and in car parks, business premises to manage corporate
accounts and also staff permit parking.
Following the formation of BCP Council it is intended to carry out a full review of permits
issued by the previous three councils (Bournemouth, Christchurch and Poole) and to
rationalise the types and prices of permit. This will include making these permits virtual and
choosing a single Service Provider to facilitate the application, verification and renewal of
permits. These permits types may include but not limited to car park season tickets, staff
parking permits, resident permits, visitor permits, and various dispensation permits. The
system should be able to fully integrate with the Council’s notice processing system to
enable real time lookups to be performed by a Civil Enforcement Officer to check the validity
of any permit session for enforcement purposes.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 40
Quality criterion - Name: Presentation / Weighting: 30
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
The term of the award Lot 2 contract will align with the contract awarded for Lot 1. It is
anticipated that the contract start date for Lot 2 will be 1 July 2021.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 207-506378
Section five. Award of contract
Lot No
2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
2 June 2021
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Park Now Limited
Basingstoke, Hampshire
RG24 8YB
Country
United Kingdom
NUTS code
- UKK2 - Dorset and Somerset
National registration number
Ground Floor East, Maplewood, Chineham Business Park
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £1 / Highest offer: £1,500,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Courts of Justice
London
WCA 2LL
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
In accordance with Regulation 86 (notices of decisions to award a contract), Regulation 87
(standstill period) and Regulations 91 (enforcement of duties through the Court) of the
Public Contracts Regulations 2015 (as amended).