Contract

Annual Support Service for the Complaints Case Management System

  • Surrey County Council

UK7: Contract details notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-012103

Procurement identifier (OCID): ocds-h6vhtk-04fae8

Published 31 March 2025, 5:52pm



Scope

Description

The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.


Contract 1

Supplier

Contract value

  • £92,750 excluding VAT
  • £111,300 including VAT

Below the relevant threshold

Date signed

31 March 2025

Contract dates

  • 1 April 2025 to 31 March 2026
  • Possible extension to 31 March 2027
  • 2 years

Description of possible extension:

An option to extend for one year

Main procurement category

Goods

CPV classifications

  • 48000000 - Software package and information systems

Contract locations

  • UKJ - South East (England)

Procedure

Procedure type

Below threshold - without competition


Supplier

ROL Solutions Ltd

  • Companies House: 03731519

The King Centre Main Street, Barleythorpe

Oakham, Rutland

LE15 7WD

United Kingdom

Region: UKF22 - Leicestershire CC and Rutland

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Contract 1


Contracting authority

Surrey County Council

  • Public Procurement Organisation Number: PWRH-8974-TNBV

Woodhatch Place, 11 Cockshot Hill

Reigate

RH2 8EF

United Kingdom

Region: UKJ26 - East Surrey

Organisation type: Public authority - sub-central government