Scope
Reference
YAS 238 2024_25
Description
This contract will unify YAS’s existing 999 and 111 CAD systems into a single interoperable platform, with the option to include Patient Transport Services (PTS) at a later stage.
The CAD system is critical to the safe, efficient, and legally compliant operation of emergency (999), urgent (111), and non-emergency (PTS) ambulance services. At present, these service lines operate on three different CAD platforms, and to deliver on key operational, clinical, and digital transformation priorities, YAS is moving to a Common CAD strategy that enables full interoperability across its service lines. After comprehensive internal governance reviews, strategic planning sessions, and market assessments, it has been determined that MIS Emergency Systems is the only viable supplier capable of delivering this requirement within acceptable timeframes, risk thresholds, and financial parameters.
Contract 2. YAS 238 2024_25 Common CAD System
Supplier
Contract value
- £3,539,665 excluding VAT
- £4,247,598 including VAT
Above the relevant threshold
Date signed
16 January 2026
Contract dates
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
2x 12 months from initial contract end date.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Option to include the PTS Service Line at a later date, within the contract term.
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Service Availability | The Contractor System, and/or the Services shall be Available when: End Users are able to access and utilise Key Functions of the Contractor System, and/or the Services; and the Contractor System is... |
3 months |
| Help Desk Incident Response Time | The Help Desk Response Time is measured from the point of receipt of the Incident or Service Request from the Authority and provision of an initial written Response (initial acknowledgement) to the... |
3 months |
| Incident Status Updates | An Incident Status Update is an update of progress to the Resolution of a Service Incident provided by the Contractor to Authority and: 7.1.1 the first Incident Status Update is measured from the... |
3 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
Procurement Justification
Continuity and Risk Mitigation
Changing the supplier of both the 999 and 111 systems simultaneously would introduce unacceptable levels of risk to mission-critical services. The 999 system is already supplied and maintained by MIS, and its stability is foundational to emergency service delivery. By extending the existing MIS platform to support 111, the Trust ensures service continuity, avoids disruption, and minimises clinical, operational, and regulatory risk.
System Interoperability and Technical Fit
The integration of 111 onto the existing MIS 999 CAD platform creates a shared infrastructure that enables real-time data exchange, improved visibility of ambulance capacity, and streamlined deployment of surge resources. MIS’s familiarity with YAS’s operational environment further reduces complexity and enhances resilience. This is essential to delivering the goals of YAS for a unified CAD environment.
Market Conditions and Supplier Capability
The UK ambulance CAD market is highly specialised and limited to a small number of credible providers with a product for all three service lines. MIS already supports the Trust’s 999 system and is better positioned to deliver interoperability across service lines without introducing additional suppliers or integration burdens.
Cost of Change and Value for Money
Switching to a new supplier for both 999 and 111 services would require extensive transition work, staff retraining, data migration, and revalidation of system security—all of which would result in significant cost and resource impact. By extending MIS’s existing platform, YAS benefits from economies of scale, consolidated support models, and reduced technical and operational overhead. Preliminary commercial discussions with MIS confirm that pricing is competitive and consistent with other NHS ambulance CAD contracts (e.g., NIAS and Welsh Ambulance Service).
Conclusion
YAS’s decision to directly award this contract to MIS Emergency Systems is grounded in strong operational, financial, and strategic rationale. It ensures the delivery of a resilient, unified CAD platform that supports patient care, workforce efficiency, and digital innovation while minimising risk and maintaining service continuity.
Supplier
MIS Emergency Systems
- Companies House: 04251449
Century House, Gadbrook Business Centre
Northwich
CW9 7TL
United Kingdom
Email: esinfo@mis-es.com
Website: http://www.mis-es.com/
Region: UKD63 - Cheshire West and Chester
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. YAS 238 2024_25 Common CAD System
Contracting authority
Yorkshire Ambulance Service NHS Trust
- Public Procurement Organisation Number: PXHX-4264-BLQJ
Units 2 and 3, Trinity Business Park, Turner Way
Wakefield
WF2 8EE
United Kingdom
Contact name: Lateef Owolabi
Telephone: 07484939407
Email: lateef.owolabi@nhs.net
Website: https://www.yas.nhs.net
Region: UKE45 - Wakefield
Organisation type: Public authority - central government