Scope
Description
Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process. Over the past 6 months Coventry have required 90 complaints to be investigated.
Should you have any queries in relation to this opportunity please issue these via the correspondence function of the portal.
Commercial tool
Establishes a framework
Total value (estimated)
- £200,000 excluding VAT
- £240,000 including VAT
Contract dates (estimated)
- 1 October 2026 to 30 September 2030
- 4 years
Main procurement category
Services
CPV classifications
- 79342300 - Customer services
- 98000000 - Other community, social and personal services
Engagement
Engagement deadline
15 March 2026
Engagement process description
Providers are being invited to engage with the Council with queries in relation to this procurement.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
29 May 2026
Contracting authority
Coventry City Council
- Public Procurement Organisation Number: PMJC-6861-XJPP
Council House, Earl Street
Coventry
CV1 5RR
United Kingdom
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government