Section one: Contracting authority
one.1) Name and addresses
Dorset Council
Dorset Council, County Hall, Colliton Park
Dorchester
DT1 1XJ
Contact
Mr Greg Jackson
gregory.jackson@dorsetcouncil.gov.uk
Telephone
+44 1305225093
Country
United Kingdom
NUTS code
UKK25 - Dorset
Internet address(es)
Main address
https://www.dorsetcouncil.gov.uk
one.1) Name and addresses
Bournemouth, Christchurch and Poole Council (BCP)
Town Hall, Bourne Avenue
Bournemouth
BH2 6DY
Contact
Nicky Mitchell
nicky.mitchell@bcpcouncil.gov.uk
Telephone
+44 1202128738
Country
United Kingdom
NUTS code
UKK24 - Bournemouth, Christchurch and Poole
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)
Reference number
DN696659
two.1.2) Main CPV code
- 85312000 - Social work services without accommodation
two.1.3) Type of contract
Services
two.1.4) Short description
This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015.
The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority.
The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant.
ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services.
Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and are jointly tendering to commission the Local Healthwatch contract and the ICAS contract. It is expected that the contracts will commence on 01 April 2024 for an initial period of 3 years to 31 March 2027 and may be subsequently extended by a further 2 years to 31 March 2029 subject to satisfactory performance.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,548,880
two.2) Description
two.2.1) Title
Local Healthwatch Service
Lot No
1
two.2.2) Additional CPV code(s)
- 85312000 - Social work services without accommodation
two.2.3) Place of performance
NUTS codes
- UKK24 - Bournemouth, Christchurch and Poole
- UKK25 - Dorset
two.2.4) Description of the procurement
Local Healthwatch is an organisation giving a stronger voice to people in influencing the health and wellbeing agenda and local service provision; providing signposting, supporting individuals with information and advice about access to services and NHS complaints advocacy. Local Healthwatch has to be provided at all times by an organisation that is a social enterprise.
The Vision for the Dorset Local Healthwatch is to be the “voice of the people” coordinating and bringing people’s views and experiences to improve health and social care and to be:
• A well led, high quality organisation that is effectively managed and
organised with clear and transparent priorities.
• Well known, independent, trusted and accessible to everyone.
• Operating seamlessly across the two areas.
• Influential and respected by decision makers and service providers.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 95
Quality criterion - Name: Social Value / Weighting: 5
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Independent Complaints Advocacy (NHS Services)
Lot No
2
two.2.2) Additional CPV code(s)
- 85312000 - Social work services without accommodation
two.2.3) Place of performance
NUTS codes
- UKK24 - Bournemouth, Christchurch and Poole
- UKK25 - Dorset
two.2.4) Description of the procurement
The Independent Complaints Advocacy Service (NHS Services) will ensure that independent advocacy skills are used to provide practical support and direction to people to assist them finding a resolution to their complaint about NHS services in the local authority areas of Bournemouth, Christchurch and Poole Council and Dorset Council. The service must be fully compliant with all relevant regulations of the Health and Social Care Act 2012.
The service provider for this contract needs to have at least two years’ experience of the provision of advocacy including experience of working with children and young people, people with mental health problems, learning disabilities, challenging behaviours, sensory disabilities, little or no English, differing cultural backgrounds, bereavement issues and those in distress. It is recognised that many advocacy groups do not work with both adults and children and young people and therefore would welcome a consortium or other types of multi-agency bid, as well as bids from single organisations with the relevant experience.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 95
Quality criterion - Name: Social Value / Weighting: 5
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-037664
Section five. Award of contract
Contract No
DN696659
Lot No
1
Title
Local Healthwatch Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 April 2024
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Evolving Communities CIC
Unit 2 Hampton Park West Melksham
Wiltshire
SN12 6LH
Country
United Kingdom
NUTS code
- UKK25 - Dorset
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,009,640
Section five. Award of contract
Contract No
DN696659
Lot No
2
Title
Independent Complaints Advocacy (NHS Services)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
9 April 2024
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The Advocacy People
Unit 2, 3rd Floor Rock House 49-51 Cambridge Road Hastings
East Sussex
TN34 1DT
Country
United Kingdom
NUTS code
- UKK25 - Dorset
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £539,240
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Dorset Council
County Hall, Colliton Park
Dorchester
DT1 1XJ
Country
United Kingdom