Section one: Contracting authority
one.1) Name and addresses
Manchester City Council
Level 5, Town Hall Extention
Manchester
M60 2LA
Contact
Ms Max Woods
maxime.woods@manchester.gov.uk
Telephone
+44 1612347878
Country
United Kingdom
NUTS code
UKD3 - Greater Manchester
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TC1024 Reissued Neighbourhood Services - Case Management System
Reference number
DN607240
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
TC1024 Reissued Neighbourhood Services - Case Management System
Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.
The following teams are in scope of this project:
• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
o Trading Standards
o Environmental Protection Team
o Food, Health & Safety and Airport Team
o Licensing & Out of Hours Teams
o Environmental Crimes Team
o Neighbourhood Compliance Teams
o Housing Compliance Team
o Compliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance
Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:
• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management
two.1.5) Estimated total value
Value excluding VAT: £1,741,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD3 - Greater Manchester
two.2.4) Description of the procurement
TC1024 Reissued Neighbourhood Services - Case Management System
Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure.
The following teams are in scope of this project:
• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
o Trading Standards
o Environmental Protection Team
o Food, Health & Safety and Airport Team
o Licensing & Out of Hours Teams
o Environmental Crimes Team
o Neighbourhood Compliance Teams
o Housing Compliance Team
o Compliance Support Team
• Licensing – Premises, Taxi and Taxi Compliance
Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:
• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management
The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.
two.2.5) Award criteria
Quality criterion - Name: Price is not the only award criterion and all criteria are stated only in the procurement documents / Weighting: 30%
Quality criterion - Name: Price / Weighting: 40%
Quality criterion - Name: Quality / Weighting: 20%
Quality criterion - Name: Social Value / Weighting: 10%
Price - Weighting: 30%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below:
Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The Council is using the e-business portal known as the Chest. Applicants should register their details at the following link www.the-chest.org.uk. Applicants will need to electronically submit their completed tender documents, including online questionnaire, via the on-line portal by 11am 6th June 2022 as referred to in IV.2.2. Any clarification queries must also be submitted via the Chest website by the date referred to in the tender documentation. The contract will be for 5 year(s), expected to commence November 2023 with an option to extend for 2 years + up to 2 Years. The selection and award criteria, specification requirements and contract performance conditions may relate in particular to social and environmental considerations as relevant to the subject matter of this project. The Council reserves the right not to award the contract/framework, as a result of this Contract Notice. The Council shall not be liable for any costs or expenses incurred by any organisation in responding to this notice or in tendering for the proposed contract/framework. All submissions must be in English. Tenders and supporting documents must be priced in pounds sterling. As per Regulation 26(4).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
6 June 2022
Local time
11:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Manchester City Council
Town Hall Extension
Manchester
M60 2LA
Country
United Kingdom