Section one: Contracting authority/entity
one.1) Name and addresses
Scottish Government
Victoria Quay
Edinburgh
EH6 6QQ
Contact
Freya Boyes
Telephone
+44 1412420133
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Scotland’s Domestic Abuse and Forced Marriage Helpline
Reference number
CASE/662300
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.
The main objectives of the service are to:
· Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service;
· Provide specialist advice and signposting in relation to domestic abuse and forced marriage;
· Be accessible to anyone who needs the service;
Provide confidentiality and anonymity to anyone using the service.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-011168
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
PCS-Tender
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 26269. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343