Scope
Reference
C420902
Description
The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems.
This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements.
The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust.
Members of the South East London Integrated Care System will have the option of joining the contract at a later date.
Total value (estimated)
- £271,975 excluding VAT
- £326,370 including VAT
Above the relevant threshold
Contract dates (estimated)
- 5 May 2026 to 4 May 2029
- Possible extension to 4 May 2031
- 5 years
Description of possible extension:
2 x 12 months
Main procurement category
Services
CPV classifications
- 64212100 - Short Message Service (SMS) services
- 79311100 - Survey design services
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
23 February 2026, 3:00pm
Tender submission deadline
11 March 2026, 12:00pm
Submission address and any special instructions
The Tendering Portal can be accessed via the link: https://atamis-1928.my.site.com/s/Welcome
All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct
access, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at https://atamis-1928.my.site.com/s/Welcome as a Supplier and search for the opportunity C420902.
To respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal.
Please note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement.
Should Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: support-health@atamis.co.uk
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
20 April 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical Envelope | Quality | 50.00% |
| Commercial Envelope | Price | 40.00% |
| Social Value Envelope | Quality | 10.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authorities
Lewisham and Greenwich NHS Trust
- Public Procurement Organisation Number: PXWX-8443-ZQYT
High Street
London
SE13 6LH
United Kingdom
Contact name: Sandra Baiden
Email: sandra.baiden1@nhs.net
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - central government
NHS South East London Integrated Care Board
- Public Procurement Organisation Number: PMLZ-8385-VMTM
Southwark Coucil 160 Tooley Street
London
SE1 2QH
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - central government