Section one: Contracting authority
one.1) Name and addresses
Foreign, Commonwealth and Development Office
King Charles Street
LONDON
SW1A2AH
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
FCDO Consular Integrated Case Management
Reference number
CPG/6483/2021
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The FCDO are coming to market for an Integrated Case Management system to replace a long standing legacy solution, Casebook. This new solution will act as the linchpin of the FCDO Consular Directorate's global public service solution, supporting the Resilient 24/7 Consular Services Programme. The aim of this programme is to develop/implement more integrated, seamless, user friendly suite of applications to deliver enhanced experience for British people who need our help and a more streamlined experience for Consular staff, providing more resilience in a crisis.
The FCDO have identified a requirement for a low-code, highly configurable solution based on a Software as a Service (SaaS) model, with configuration to meet the Consular Directorate's diverse business requirements. There is ambition to further enhance the platform with the inclusion of Crisis Management functions and other services which are currently offered by alternative internal applications.
The FCDO intend to bring an Invitation To Tender to market via the "Data and Application Solutions" CCS Framework (RM3821) Lot 1b for a solution on a 5 + 2 basis. https://www.crowncommercial.gov.uk/agreements/RM3821
Early Market Engagement has been conducted with all of the suppliers on this framework with significant detail provided through multiple workshops on both functional and non-functional requirements including clarification sessions. Only those suppliers on the framework will be eligible to take part in the procurement. However, sub-contracting and partnering opportunities are available and interested suppliers are encouraged to speak with those Framework suppliers to discuss potential solutions. Engaged suppliers have access to the Early Market Engagement packs and these may only be shared by them with non-framework suppliers following a request made to the FCDO.
The ITT is expected to be issued toward the end of July 21/August 21.
two.1.5) Estimated total value
Value excluding VAT: £16,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The FCDO are coming to market for an Integrated Case Management system to replace a long standing legacy solution, Casebook. This new solution will act as the linchpin of the FCDO Consular Directorate's global public service solution, supporting the Resilient 24/7 Consular Services Programme. The aim of this programme is to develop/implement more integrated, seamless, user friendly suite of applications to deliver enhanced experience for British people who need our help and a more streamlined experience for Consular staff, providing more resilience in a crisis.
The FCDO have identified a requirement for a low-code, highly configurable solution based on a Software as a Service (SaaS) model, with configuration to meet the Consular Directorate's diverse business requirements. There is ambition to further enhance the platform with the inclusion of Crisis Management functions and other services which are currently offered by alternative internal applications.
The FCDO intend to bring an Invitation To Tender to market via the "Data and Application Solutions" CCS Framework (RM3821) Lot 1b for a solution on a 5 + 2 basis. https://www.crowncommercial.gov.uk/agreements/RM3821
Early Market Engagement has been conducted with all of the suppliers on this framework with significant detail provided through multiple workshops on both functional and non-functional requirements including clarification sessions. Only those suppliers on the framework will be eligible to take part in the procurement. However, sub-contracting and partnering opportunities are available and interested suppliers are encouraged to speak with those Framework suppliers to discuss potential solutions. Engaged suppliers have access to the Early Market Engagement packs and these may only be shared by them with non-framework suppliers following a request made to the FCDO.
The ITT is expected to be issued toward the end of July 21/August 21.
two.3) Estimated date of publication of contract notice
26 July 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes