Scope
Reference
C420902
Description
The Authority is seeking a provider to deliver an NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems.
This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements.
Total value (estimated)
- £271,975 excluding VAT
- £326,370 including VAT
Above the relevant threshold
Contract dates (estimated)
- 5 May 2026 to 4 May 2029
- Possible extension to 4 May 2031
- 5 years
Main procurement category
Services
CPV classifications
- 64212100 - Short Message Service (SMS) services
- 79311100 - Survey design services
Engagement
Engagement deadline
30 April 2025
The engagement was carried out before this notice was published.
Engagement process description
The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity.
Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
10 February 2026
Contracting authorities
Lewisham and Greenwich NHS Trust
- Public Procurement Organisation Number: PXWX-8443-ZQYT
High Street
London
SE13 6LH
United Kingdom
Contact name: Sandra Baiden
Email: sandra.baiden1@nhs.net
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - central government
NHS South East London Integrated Care Board
- Public Procurement Organisation Number: PMLZ-8385-VMTM
Southwark Coucil 160 Tooley Street
London
SE1 2QH
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - central government