Section one: Contracting authority
one.1) Name and addresses
University of Brighton
Mithras House, Lewes Road
Brighton
BN2 4AT
purchasingservices@brighton.ac.uk
Country
United Kingdom
NUTS code
UKJ21 - Brighton and Hove
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/sesharedservices/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/sesharedservices/aspx/Home
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Enrolment Support Services - International Students
Reference number
UOB - 037597
two.1.2) Main CPV code
- 75121000 - Administrative educational services
two.1.3) Type of contract
Services
two.1.4) Short description
The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ21 - Brighton and Hove
two.2.4) Description of the procurement
The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.Application processing includes:• Qualifying and processing student applications. Ensuring applications are completed correctly and fully with relevant accompanying documents included. Following-up on in-complete applications and tracking reasons for delays.• Matching eligibility of applicants against entry criteria and issuing offer letters to qualified applicants.• Updating applicant records on Brighton’s admissions systems. • Consulting with the Brighton based team about borderline applications.• Supporting the CAS team with the delivery of pre-CAS interviews.• Reporting regularly on progress and working to agreed KPI’s.It is expected that the conversion support services will work under the direction of the University of Brighton’s Marketing & Recruitment Team and will include: • email marketing campaigns to applications at the enquiry stage that generate new applications.• email marketing campaigns at offer holder stage that drive conversion.• Undertake work to enhance offer to enrolment conversion rates.• Proactively develop initiatives to enhance and improve conversion.• Gain marketing intelligence through telephone campaigns e.g. reasons why students are accepting/declining their offer or other sentiments as required by the University.• Develop and execute an offer to enrolment phone call strategy that provides a high level of service and care to offer holders.
two.2.5) Award criteria
Price
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
29 August 2024
End date
28 August 2027
This contract is subject to renewal
Yes
Description of renewals
The contract will be renewed at the end of its term
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Selection criteria as stated in the procurement documents
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
3 May 2024
Local time
1:00pm
Changed to:
Date
13 May 2024
Local time
1:00pm
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 1 August 2024
four.2.7) Conditions for opening of tenders
Date
3 May 2024
Local time
2:00pm
Place
Mithras House, Lewes Road, Brighton
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
The University at its sole discretion has the option to extend the contract by a period of 24 months or parts thereof.
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
WC2A 2LL
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
University of Brighton
Mithras House, Lewes Road
Brighton
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Further information obtainable from the Head of Procurement & Insurance Services