Scope
Reference
K280022574
Description
DVSA is seeking a managed services provider for Incident Management, Hardware Asset Management, Software Asset Management, Problem Management, Change Management, Service Management, Security Operations and Vulnerability Response. Our goals are to ensure timely resolution of incidents with minimal disruption.
Total value (estimated)
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 17 July 2025 to 16 July 2027
- Possible extension to 16 July 2029
- 4 years
Description of possible extension:
There will be an option for the buyer to extend the contract at its discretion, for one year plus another year (1+1)
Options
The right to additional purchases while the contract is valid.
Yes, optional deliverables shall be included within the scope/specification.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
Legal and financial capacity conditions of participation
Interested Suppliers must have a minimum D&B credit rating score of 35. Suppliers in breach of the mandatory or discretionary exclusions set out in the Procurement Act 23 will not be eligible to Bid.
Technical ability conditions of participation
Provide evidence of UK-based Elite (or above) ServiceNow partner status in consulting, implementation, and managed services. To achieve Elite Partner status with ServiceNow, a partner must demonstrate a high level of competency across multiple ServiceNow products and workflows.
Be able to provide and support a direct relationship with the third-party supplier and DVSA for delivery of all services where they are a ServiceNow Reseller.
Demonstrate recent experience in delivering managed services for UK government departments or agencies.
Have a minimum of 5 years of experience in providing managed services for the ServiceNow platform
Have certified ServiceNow professionals with expertise in the following modules in particular: ITSM, ITOM, CSM, and SecOps
Have a clear methodology for project management, risk management, and quality assurance.
Have a support team with defined SLAs for incident resolution and service requests.
Provide ServiceNow 24/7 Managed Service, this includes: A 24/7, 365 response for P1 & P2 incidents, whilst a response between 08:00 to 18:00 Monday to Friday (excluding bank holidays) is expected for P3 & P4 incident.
Have the capability to build applications on the ServiceNow platform to meet specific business requirements, whilst maintaining the development to as closely out of the box as possible.
Focus on areas that have been excessively customised, and offer guidance on best practices to revert to a more standard, out-of-the-box configuration
Create and sustain integrations between ServiceNow and other systems
Establish a clear process and governance strategy to determine when platform developments or enhancements are considered customisations and highlight these to the DVSA prior to development.
Have clear governance frameworks to manage the development and deployment of low/no code applications. This includes setting guidelines for developers and ensuring compliance with organisational standards.
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
11 April 2025, 12:00pm
Submission type
Requests to participate
Deadline for requests to participate
21 April 2025, 11:59pm
Submission address and any special instructions
Requests to Participate must be submitted via the Jaggaer portal. To participate in the opportunity, you must first register on the portal. You can do this by clicking the grey "click here to register!" button on the link above and following the instructions. You will then be able to access the opportunity document - the PQQ code is: pqq_557.
Please note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number access the following link to find it:
https://www.dnb.co.uk/duns-number/lookup.html, click on the D-U-N-S number section. If a DUNS number is not found, there is guidance on how to acquire one in the same place.
Should you have any technical issue registering on the system please contact the Jaggaer Helpdesk in the first instance:
Phone: 0800 069 8630
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 July 2025
Recurring procurement
Publication date of next tender notice (estimated): 20 January 2027
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 60% |
| Price | Price | 30% |
| Social Value | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage One: Participation:
1. Publish Tender Notice, providing access to the Requests to Participate document via DVSA Jaggaer portal.
2. Recieve Requests to Participate from interested suppliers.
3. Assess responses against conditions of participation, exclusions and objective criteria to limit suppliers.
4. Inform Suppliers not invited to participate further.
5. Invite remaining Suppliers to submit final tenders.
Stage Two: Evaluate:
1. Recieve final tenders.
2. Evaluate final tenders and determine Most Advantageous Tender (MAT).
Stage Three: Award:
1. Inform Suppliers of the outcome and issue assessment summaries.
2. Publish Contract Award Notice.
3. Following standstill enter into the contract with the winning Supplier.
4. Publish contract details notice.
Justification for not publishing a preliminary market engagement notice
In accordance with official guidance, a preliminary market engagement notice is not required as DVSA published an FTS PIN under PCR 2015 on 14th February 2025. Procurement identifier (OCID): ocds-h6vhtk-04e1fa
Documents
Documents to be provided after the tender notice
All documents will be provided via the Jaggaer portal.
Contracting authority
Driver and Vehicle Standards Agency
- Public Procurement Organisation Number: PTMM-2614-YJDV
Berkeley House, Croydon Street
Bristol
BS5 0DA
United Kingdom
Email: dstcommercial@dvsa.gov.uk
Region: UKK11 - Bristol, City of
Organisation type: Public authority - central government