Section one: Contracting authority/entity
one.1) Name and addresses
South Western Railway (FirstGroup)
London
procurementandcontracts@swrailway.com
Country
United Kingdom
NUTS code
UKI32 - Westminster
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Service Quality Regime
two.1.2) Main CPV code
- 63711000 - Support services for railway transport
two.1.3) Type of contract
Services
two.1.4) Short description
The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR). This would cover as a minimum: Station inspections Train inspections Customer Service mystery shopping Re-inspections for failures to confirm improvement
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-010760
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
Expression of Interest or request to participate should be sent to ProcurementandContracts@swrailway.com.