Scope
Reference
DN805366
Description
Moat Homes Limited (the Authority) is undertaking preliminary market engagement to inform a potential future procurement for the replacement of its current externally hosted Sales & Marketing Database that supports the Moat Homes website and Sales & Marketing activities.
Moat is progressing a hybrid delivery model in which the Moathomes.co.uk website and customer portal will be rebuilt and maintained in-house, while the sales database solution will be procured and must integrate securely with Moat’s systems.
The prospective scope of the future procurement is subject to refinement following this PME.
Any contract terms or prices with notice are indicative.
Moats' target is to achieve go-live by April 2027. This notice and accompanying PME activity are not a call for competition and do not commit the Authority to commence a procurement or award a contract. Information received will be used to shape the future specification, route to market (e.g., open procedure, competitive flexible procedure, or call-off via an appropriate framework), delivery approach, and commercial model.
Contract dates (estimated)
- 1 April 2027 to 1 April 2032
- Possible extension to 1 April 2037
- 10 years, 1 day
Main procurement category
Goods
CPV classifications
- 48445000 - Customer Relation Management software package
Engagement
Engagement deadline
27 February 2026
Engagement process description
Moat invites suppliers and market participants to take part in an early market engagement exercise. The purpose of market engagement is to inform the market of a potential future procurement and to gather feedback to help shape the commercial, technical, and delivery approach for the replacement Sales and Marketing Database.
Contracting authority
Moat Homes Limited
- Public Procurement Organisation Number: PNCG-6417-GJNY
Mariner House, Galleon Boulevard, Crossways
Dartford
DA2 6QE
United Kingdom
Contact name: Mr Robert Lewins
Telephone: +44 3003230011
Email: Tenders@moat.co.uk
Website: https://www.moat.co.uk/
Region: UKJ43 - Kent Thames Gateway
Organisation type: Public authority - sub-central government