Scope
Reference
FIN25219
Description
This tender is for the provision of Cleaning and Security Services for Fleet Walk Shopping Centre, Torquay.
The successful Supplier(s) is expected to carry out the duties as stated in the Part 2 Specification and any ad-hoc special requirements to a very high standard.
Fleet Walk is a retail shopping centre in the heart of Torquay Town with 34 shops and a multi-story car park.
This opportunity has been split into two lots:
Lot 1 Cleaning Services
Lot 2 Security Services
Total value (estimated)
- £1,600,000 excluding VAT
- £1,920,000 including VAT
Above the relevant threshold
Main procurement category
Services
Contract locations
- UKK42 - Torbay
Lot constraints
Maximum number of lots a supplier can bid for: 1
Description of how multiple lots may be awarded:
Description of how lots may be awarded:
Lot 1 – Cleaning Services - a single supplier
Lot 2 – Security Services - a single supplier
Applicants may bid for an individual lot or both lots. An Applicant can be awarded both lots if they are the highest scoring applicant for both lots.
Not the same for all lots
CPV classifications, contract dates and options are shown in Lot sections, because they are not the same for all lots.
Lot 1. Cleaning Services, Fleet Walk Shopping Centre
Description
The provision of cleaning services for Fleet Walk Shopping Centre Torquay.
Lot value (estimated)
- £600,000 excluding VAT
- £720,000 including VAT
Contract dates (estimated)
- 17 August 2026 to 16 August 2029
- Possible extension to 16 August 2031
- 5 years
Description of possible extension:
2 x 1 year extensions available
Options
The right to additional purchases while the contract is valid.
- Services to be provided at a new site(s), not included in the original contract.
- Decreased service across the site(s).
-The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site-specific instructions.
- Increase or reduction in Council’s requirements.
-Statutory Minimum Wage Increases
CPV classifications
- 90910000 - Cleaning services
Same for all lots
Contract locations are shown in the Scope section, because they are the same for all lots.
Lot 2. Security Services, Fleet Walk Shopping Centre
Description
Security services delivered at Fleet Walk Shopping Centre
Lot value (estimated)
- £1,000,000 excluding VAT
- £1,200,000 including VAT
Contract dates (estimated)
- 17 August 2026 to 16 August 2029
- Possible extension to 16 August 2031
- 5 years
Description of possible extension:
2 x 1 year extension options
Options
The right to additional purchases while the contract is valid.
- Services to be provided at a new site(s), not included in the original contract.
- Decreased service across the site(s).
- The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site-specific instructions.
- Increase or reduction in Council’s requirements.
- Statutory Minimum Wage Increases
CPV classifications
- 79710000 - Security services
Same for all lots
Contract locations are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. Cleaning Services, Fleet Walk Shopping Centre
Lot 2. Security Services, Fleet Walk Shopping Centre
Financial Capacity
Confirmation of ability to obtain relevant insurances after contract award but before delivery start
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
Technical ability conditions of participation
Lot 1. Cleaning Services, Fleet Walk Shopping Centre
Lot 2. Security Services, Fleet Walk Shopping Centre
Relevant Experience and Contract Examples
Data Protection
Health and Safety
Modern Slavery
Relevant policies, procedures and accreditations required to deliver the contract
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
Particular suitability
Lot 1. Cleaning Services, Fleet Walk Shopping Centre
Lot 2. Security Services, Fleet Walk Shopping Centre
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
2 March 2026, 12:00pm
Tender submission deadline
18 March 2026, 12:00pm
Submission address and any special instructions
In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk
In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
7 May 2026
Recurring procurement
Publication date of next tender notice (estimated): 6 February 2031
Award criteria
Lot 1. Cleaning Services, Fleet Walk Shopping Centre
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | The total annual cost of the service |
Price | 50.00% |
| Method Statements | Quality for service and contract delivery. There are 4 method statements in total which add up to the percentage weighting. |
Quality | 35.00% |
| Social Value | Social Value assessment. The social value assessment for Lot 1 is a combination of a qualitative assessment and quantitative assessment. Further information can be found in Part 6 Social Value... |
Quality | 10.00% |
| Technical Questions | Technical questions to assess capability. There is 1 technical question which is the total percentage weighting. |
Quality | 5.00% |
Lot 2. Security Services, Fleet Walk Shopping Centre
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Annual cost of the service |
Price | 50.00% |
| Method Statements | Quality for service and contract delivery. There are 3 method statements in total which add up to the percentage weighting. |
Quality | 35.00% |
| Social Value | Social Value assessment. The social value assessment for Lot 1 is a combination of a qualitative assessment and quantitative assessment. Further information can be found in Part 6 Social Value... |
Quality | 10.00% |
| Technical Questions | Technical questions to assess capability. There is 1 technical question which equals the percentage weighting. |
Quality | 5.00% |
Other information
Payment terms
In consideration of the provision of the Services by the Supplier in accordance with the terms and conditions of this Contract, the Authority shall pay the Charges to the Supplier.
The Charges shall be calculated as set out in the Payment Schedule.
Unless otherwise stated in the Payment Schedule the Charges:
(a) shall be payable from the Commencement Date;
(b) shall remain fixed during the Term unless agreed by both parties; and
(c) are the entire price payable by the Authority to the Supplier in respect of the Ser-vices and includes, without limitation, any royalties, licence fees, supplies and all consumables used by the Supplier, travel costs, accommodation expenses and the cost of Supplier Personnel.
The Authority shall pay each properly submitted invoice received by the Supplier within 30 days of the date when Authority has determined that the invoice is a valid and undisputed in-voice. The Supplier shall accept payment electronically via BACS.
Further information on payment terms can be found in Clause 6 Charges and Payments of the Service Contract.
Description of risks to contract performance
Description of Risk:
Risk that future changes to statutory guidance, legislation, or national standards may impact service delivery requirements, registration obligations, or contract compliance during the life of the contract.
Modification required if risk arises:
Contract may need to be varied in response to legal or regulatory change.
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Justification for not publishing a preliminary market engagement notice
N/A
Documents
Associated tender documents
http://www.supplyingthesouthwest.org.uk/
In order to provide unrestricted, full, direct and free of charge access to the Tender Documents, the Authority is providing the documents in PDF in the Opportunities Area of the ProContract e-tendering portal at https://www.supplyingthesouthwest.org.uk/
In order to access amendable versions of the documents and to submit a response, Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Work and Excel format documents for completion and submission.
Contracting authority
Torbay Council
- Public Procurement Organisation Number: PXLG-3144-TYMJ
Town Hall
Torquay
TQ1 3DR
United Kingdom
Contact name: Clare Farquhar
Telephone: +44 1803208514
Email: clare.farquhar@torbay.gov.uk
Website: http://www.torbay.gov.uk/
Region: UKK42 - Torbay
Organisation type: Public authority - sub-central government