Scope
Reference
BS.0543
Description
Ad hoc services for insight companies to manage the fast-paced pieces of work for Customer intelligence
Commercial tool
Establishes a framework
Total value (estimated)
- £750,000 excluding VAT
- £900,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 17 June 2025 to 17 June 2028
- Possible extension to 17 June 2029
- 4 years, 1 day
Description of possible extension:
12 month potential extension at discretion of OS
Main procurement category
Services
CPV classifications
- 79342311 - Customer satisfaction survey
- 73110000 - Research services
Lot constraints
Description of how multiple lots may be awarded:
Both lots may be awarded to same supplier if they achieve highest score in both lots
Lot LOT-0001. Strategic, Business and Government Insights
Description
LOT 1 covers strategic research with outdoor active consumers in Great Britain; to help identify new market,
product or customer opportunities AND tactical and strategic research with businesses (Partners and commercial
organisations) and Public Sector organisations. Please see Appendix 1 lot 1 specification for full details.
Lot value (estimated)
- £450,000 excluding VAT
- £540,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot LOT-0002. Leisure Customer Insights
Description
LOT 2 covers tactical research with outdoor active consumers in Great Britain; to improve the customers
experience, increase customer understanding, grow the user base for existing product types and enhance or
improve existing products.
Lot value (estimated)
- £300,000 excluding VAT
- £360,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
Direct award to supplier on each lot when requirements are identified, call-off off to determine scope of each project.
Award method when using the framework
Without competition
Contracting authorities that may use the framework
Establishing party only
Participation
Legal and financial capacity conditions of participation
Lot LOT-0001. Strategic, Business and Government Insights
Lot LOT-0002. Leisure Customer Insights
Please see tender documents for full details
Technical ability conditions of participation
Lot LOT-0001. Strategic, Business and Government Insights
Lot LOT-0002. Leisure Customer Insights
Please see tender documents for full details
Submission
Enquiry deadline
11 April 2025, 6:00pm
Submission type
Tenders
Tender submission deadline
21 April 2025, 1:00pm
Submission address and any special instructions
All tenders must be submitted via the OS InTend platform at the following address: https://in-tendhost.co.uk/os/aspx/Home
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
17 June 2025
Recurring procurement
Publication date of next tender notice (estimated): 1 February 2029
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Full details of award criteria can be found in the Instructions for Tendering Document |
Price |
Weighting description
Full details of award criteria can be found in the Instructions for Tendering Document
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Presentation stage for top two suppliers in each lot, full details in tender documents.
Justification for not publishing a preliminary market engagement notice
Pre-Market engagement not required for this procurement.
Documents
Associated tender documents
https://in-tendhost.co.uk/os/aspx/Home
All tender documents can be accessed by registering on the OS InTend platform at the above address.
Contracting authority
ORDNANCE SURVEY LIMITED
- Companies House: 09121572
Explorer House Adanac Drive
Southampton
SO16 0AS
United Kingdom
Email: procurementgroup@os.uk
Region: UKJ36 - Central Hampshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)