Scope
Reference
UKRI - 5672
Description
The contract is for the renewal of the SurveyMonkey GetFeedback survey platform to support Innovate UK Business Growth Impact Management and stakeholder feedback activity. GetFeedback is used to design, distribute and manage surveys, with responses captured directly into the Business Growth Salesforce CRM through a native integration. This enables automated survey triggering, CRM-based targeting, secure data storage, and structured reporting to support ongoing impact management and programme reporting across Business Growth.
The renewal is required to maintain continuity of service, as Business Growth operations are dependent on the native Salesforce integration to support automated workflows, data integrity, and longitudinal impact reporting. GetFeedback is currently the only approved solution that meets these requirements without bespoke development or manual workarounds. The existing service expires on 17 March, and there is insufficient time to safely transition to an alternative solution without disrupting live services.
This Single Source Direct Award ensures continued operational delivery while allowing time for a structured review of longer-term options, including potential future alignment with a UKRI-wide solution where functional parity can be achieved.
Contract 1. UKRI - 5672 IUK Business Growth - GetFeedback Survey Tool
Supplier
Contract value
- £49,800 excluding VAT
- £59,760 including VAT
Below the relevant threshold
Date signed
5 February 2026
Contract dates
- 18 March 2026 to 16 September 2027
- 1 year, 5 months, 30 days
Main procurement category
Services
CPV classifications
- 79311000 - Survey services
- 72316000 - Data analysis services
Procedure
Procedure type
Below threshold - without competition
Supplier
SURVEYMONKEY UK LTD
1 More London Place, England,
London
SE1 2AF
United Kingdom
Email: skenny@surveymonkey.com
Region: UKI44 - Lewisham and Southwark
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. UKRI - 5672 IUK Business Growth - GetFeedback Survey Tool
Contracting authority
UK Research & Innovation (UKRI)
- Public Procurement Organisation Number: PDQJ-7126-JDHG
Polaris House
Swindon, Wiltshire
SN2 1FL
United Kingdom
Contact name: Corporate Procurement Team
Email: corporateprocurement@ukri.org
Website: https://www.ukri.org/
Region: UKK14 - Swindon
Organisation type: Public authority - central government