Section one: Contracting authority
one.1) Name and addresses
Ordnance Survey Limited
Explorer House, Adanac Drive
Southampton
SO16 0AS
Contact
Steve Douch
Telephone
+44 7557926039
Country
United Kingdom
NUTS code
UKJ32 - Southampton
Internet address(es)
Main address
http://www.ordnancesurvey.co.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Geospatial data
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Experience Tracking Study
Reference number
BS2008.2020
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £333,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ32 - Southampton
Main site or place of performance
Southampton
two.2.4) Description of the procurement
OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally.
To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Price - Weighting: 10
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 146-360572
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 March 2021
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Kantar UK Ltd
TNS House, Westgate
London
W5 1UA
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
03073845
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £330,000
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=594308224
GO Reference: GO-2021517-PRO-18254719
six.4) Procedures for review
six.4.1) Review body
Ordnance Survey Limited
Explorer House, Adanac Drive
Southampton
SO16 0AS
Telephone
+44 7557926039
Country
United Kingdom