Scope
Reference
OPEN20251970
Description
Gateshead Council is looking to modernise its current electronic monitoring solution for the Domiciliary Care & PRIME (People Regaining Independence by Means of Enablement) Service. Gateshead Council is committed to providing high quality social care and support services for people to enable them to remain at home as independently as possible.
We are seeking to procure a fully managed secure Cloud-based electronic care monitoring solution which will include a fully integrated core solution and a care worker mobile application (mobile app) that will
• Optimise the deployment of contracted workers
• Reduce the time spent by Service Support Workers on visit allocation by at least 55%
• The solution should eliminate duplication of tasks and processes by offering an all-in-one solution that integrates care planning and recording, medication management, and care visit scheduling.
• It must streamline workflows by reducing the need for manual duplication, especially where current solutions lack full integration and fail to automatically transfer essential information.
• When data is input into the solution it must be pulled through to auto populate linked records/areas within the solution to stop the re-entering of the same data and streamline the process.
• Maximises workforce capacity
• Will provide robust reporting capabilities on service user progress, team performance, and individual worker outcomes
• Have the provision to keep all digital records stored within it securely.
• Will support the Council with quality assurance, provide evidence and reporting measures to identify outcomes and progress, enabling prompt action for any issues identified.
Contract 1
Supplier
Contract value
- £233,568 including VAT
Above the relevant threshold
Award decision date
6 February 2026
Date assessment summaries were sent to tenderers
6 February 2026
Standstill period
- End: 17 February 2026
- 8 working days
Earliest date the contract will be signed
18 February 2026
Contract dates (estimated)
- 18 February 2026 to 17 February 2031
- Possible extension to 17 February 2035
- 9 years
Description of possible extension:
The contract may be extended if the new solution is working to the levels required and attaining the required KPIs.
There are 2 x 24 month extension periods available.
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
There are options to include additional modules if deemed necessary by the Council to improve functionality, effectiveness and service delivery.
There are options to include integrations with other Council or third party systems if required.
CPV classifications
- 48100000 - Industry specific software package
Contract locations
- UKC22 - Tyneside
Information about tenders
- 4 tenders received
- 4 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
ONETOUCHTELECARE LIMITED
- Companies House: BR018124
- Public Procurement Organisation Number: PYJD-3815-LYVL
Unit 9, Howley Square
Galway
H91XDC2
Ireland
Email: hayley@onetouchhealth.net
Website: https://www.onetouchhealth.net/
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Gateshead Borough Council
- UK Register of Learning Providers (UKPRN number): 10002639
- Public Procurement Organisation Number: PPGY-1151-NJQN
Civic Centre, Regent Terrace
Gateshead
NE8 1HH
United Kingdom
Email: procurement@gateshead.gov.uk
Website: https://www.gateshead.gov.uk/article/31230/Learning-and-Skills
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government