Section one: Contracting authority
one.1) Name and addresses
National Highways
Bridge House
Guildford
GU1 4LZ
Contact
Oliver Whittle
Oliver.Whittle@nationalhighways.co.uk
Telephone
+44 7707296322
Country
United Kingdom
NUTS code
UKJ - South East (England)
Internet address(es)
Main address
https://nationalhighways.co.uk/
one.4) Type of the contracting authority
National or federal Agency/Office
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Free-Flow Charging Package C: Non-UK Enforcement Services
Reference number
FFC.C
two.1.2) Main CPV code
- 79941000 - Toll-collection services
two.1.3) Type of contract
Services
two.1.4) Short description
National Highways is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England.
National Highways has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme.
This contract award notice is for Non-UK Enforcement Services (Package C) as part of the overall free-flow charging service solution. Contracts for Road User Charging Services (Package A), and UK Enforcement Services (Package B), were awarded in April 2021.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £8,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 34980000 - Transport tickets
- 48000000 - Software package and information systems
- 63712210 - Highway toll services
- 63712311 - Bridge toll services
- 63712321 - Tunnel toll services
- 72000000 - IT services: consulting, software development, Internet and support
- 79342300 - Customer services
- 79940000 - Collection agency services
- 98351110 - Parking enforcement services
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
National Highways is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. National Highways' road network totals around 4,300 miles and is commonly known as the strategic road network.
The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England. It spans the River Thames between Dartford and Thurrock, approximately 16 miles east of central London, and forms a trunk road link (the A282 Trunk Road) that connects the M25 London Orbital motorway either side of the Thames to create a complete strategic road network around London.
National Highways has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the National Highways framework document Annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use.
National Highways' second generation free-flow charging service solution will be contracted through 3 main packages, each under a separate contract notice. This contract award notice is for Non-UK Enforcement Services (Package C) as part of the overall free-flow charging service solution.
The other proposed elements of the free-flow charging solution are Road User Charging Services (Package A) and UK Enforcement Services (Package B). Package A and B were subject to separate contract notices and separate procurement exercises and contracts were awarded in April 2021.
The contract will cover the management of enforcement activities where the person liable resides outside of the United Kingdom, including penalty charge notice payment processing, website provision and merchant acquirer services.
The Package C contract will deliver the implementation of a new solution and transition of existing data within 7 months of the contract commencement date.
Key elements of the service will include the provision of revenue protection services covering the enforcement lifecycle, including:
• handling penalty charge records for contravention candidates and identifying the persons liable,
• issuing and recovering penalty charge notices,
• managing and supporting the full scope of representations and appeals in the enforcement lifecycle, and
• interfacing with debt registration organisations.
The service will also comprise of payment processing, in addition to financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme.
The service will also require the provision of a customer support offering, utilising a suite of contact channels for managing communications (e.g. enquiries, complaints, Freedom of Information requests).
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70%
Price - Weighting: 30%
two.2.11) Information about options
Options: Yes
Description of options
The contract will consist of an initial 43-month term, comprising an 7 month mobilisation and implementation period followed by a 36 month initial term. There will also be an option to extend for two additional 12 month periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-001254
Section five. Award of contract
Contract No
FFC.C
Title
Free-Flow Charging Package C: Non-UK Enforcement Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 March 2022
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Euro Parking Collection PLC
Unit 6 Shepperton House, Shepperton Road
London
N1 3DF
Country
United Kingdom
NUTS code
- UKI - London
National registration number
03515275
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £8,000,000
Total value of the contract/lot: £8,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Department for Transport
Great Minster House, 33 Horseferry Road
London
SW1P 4DR
Country
United Kingdom