Section one: Contracting authority
one.1) Name and addresses
NHS Lincolnshire CCG
Bridge House, The Point, Lions Way
Sleaford
NG34 8GG
Contact
Sarah Davies
Telephone
+44 1111111
Country
United Kingdom
NUTS code
UKF3 - Lincolnshire
National registration number
na
Internet address(es)
Main address
https://lincolnshireccg.nhs.uk
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=37870&B=AGCSU
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=37870&B=AGCSU
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Non-Emergency Patient Transport Service in Lincolnshire
Reference number
Lincs NEPTS 2021
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Lincolnshire CCG are seeking a suitably qualified and capable Provider/s to provide a Non-Emergency Patient Transport Service across Lincolnshire. The patient transport Provider/s will be flexible, adaptable and resilient and will work in partnership with the health system to ensure that the patient transport service is able to respond to the changing landscape of health service delivery in Lincolnshire.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot 1 - Call Handling & Assessment
Lot No
1
two.2.2) Additional CPV code(s)
- 85140000 - Miscellaneous health services
two.2.3) Place of performance
NUTS codes
- UKF3 - Lincolnshire
two.2.4) Description of the procurement
The Provider will deliver an integrated call handling, eligibility assessment and transport co-ordination function as part of the wider Non-Emergency Patient Transport Service (NEPTS).
The Provider will ensure patients meet the eligibility criteria that is in place from time to time and support all eligible patients to travel to and from healthcare settings in a timely manner, without adverse impact on their medical condition.
The call handling and eligibility assessment service will:
• Be safe and of high quality and that meets all relevant statutory and national guidance and guidelines, and best practice and compliance requirements;
• Deliver high levels of patient and health care practitioner satisfaction;
• Respond to and meet the changing needs for patient transport services for Lincolnshire patients;
• Be efficient and cost effective;
• Deliver social value.
The key aims and objectives of the service are as follows:
• Delivery of outstanding patient and health care practitioner experience;
o Transport will arrive within agreed time limits;
o No excessive waits for outbound journeys;
o Fast track and care home journeys delivered to agreed times;
o Service is responsive to unforeseen journey delays;
o Reduction in number of journeys undertaken late at night.
• Support for the delivery of excellent hospital flow
o Zero re-beds due to patient transport issues;
o Reduction in HCP time to book / chase transport / resolve out transport issues.
• Minimum levels of aborted and cancelled journeys;
• Delivery of COVID safe journeys and support to COVID pathways;
• Support delivery of emerging new care models;
• Signposting of patients who do not meet the eligibility criteria to potential other means of fulfilling their journey including public, voluntary and community transport;
• Cost within acceptable limits.
The service will operate 24 hours a day 7 days a week, 365 days a year (366 days in a leap year) based on changing activity profiles particularly over weekends and as the 7 day working agenda expands and the impact of COVID recovery and response.
two.2.7) Duration of the contract or the framework agreement
Duration in months
117
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 - Journey Delivery
Lot No
2
two.2.2) Additional CPV code(s)
- 85140000 - Miscellaneous health services
two.2.3) Place of performance
NUTS codes
- UKF3 - Lincolnshire
two.2.4) Description of the procurement
The Provider will deliver a journey delivery service that is responsive to patient need and journey times as determined by the call handling service function as part of the wider Non-Emergency Patient Transport Service (NEPTS). The patient transport journey Provider will deliver a service that:
• Supports patients to receive the best possible outcome from their contact with health services;
• Supports a reduction in inequalities
The patient transport service will:
• Be safe and of high quality and that meets all relevant statutory and national guidance and guidelines, and best practice and compliance requirements;
• Delivers high levels of patient and health care practitioner satisfaction;
• Respond to and meet the changing needs for patient transport services for Lincolnshire patients;
• Is efficient and cost effective;
• Delivers social value.
The key aims and objectives of the service are as follows:
• Delivery of outstanding patient and health care practitioner experience
o Transport will arrive within agreed time limits;
o No excessive waits for outbound journeys;
o Fast track and care home journeys delivered to agreed times;
o Service is responsive to unforeseen journey delays;
o Reduction in number of journeys undertaken late at night.
• Support for the delivery of excellent hospital flow:
o Zero re-beds due to patient transport issues;
o Reduction in HCP time to book / chase transport / resolve transport issues.
• Minimum levels of aborted and cancelled journeys;
• Delivery of COVID safe journeys and support to COVID pathways;
• Support delivery of emerging new care models;
• Cost within acceptable limits.
The patient transport service will operate 24 hours a day 7 days a week, 365 days a year (366 days in a leap year) based on changing activity profiles particularly over weekends and as the 7 day working agenda expands and the impact of COVID recovery and response.
The core hours of the service are 00.00 to 24.00 Monday to Sunday.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Form of procedure
Open procedure
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
25 June 2021
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.3) Additional information
Please register on the EU Supply Portal https://uk.eu-supply.com/login.asp.
The reference for this tender is Quote/tender 44459 - Provision of a Non-Emergency Patient Transport Service for Lincolnshire
six.4) Procedures for review
six.4.1) Review body
Arden & GEM Commissioning Support Unit
Birch House, Southwell Road West, Rainworth
Mansfield
NG21 0HJ
agem.procurementeastmids@nhs.net
Country
United Kingdom
Internet address
https://www.ardengemcsu.nhs.uk/
six.4.2) Body responsible for mediation procedures
Arden & GEM Commissioning Support Unit
Birch House, Southwell Road West, Rainworth
Mansfield
NG21 0HJ
agem.procurementeastmids@nhs.net
Country
United Kingdom
Internet address
https://www.ardengemcsu.nhs.uk/
six.4.4) Service from which information about the review procedure may be obtained
Arden & GEM Commissioning Support Unit
Birch House, Southwell Road West, Rainworth
Mansfield
NG21 0HJ
agem.procurementeastmids@nhs.net
Country
United Kingdom