Scope
Description
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Contract 1. Terms of Service
Supplier
Contract value
- £168,990 excluding VAT
- £202,788 including VAT
Below the relevant threshold
Date signed
7 November 2025
Contract dates
- 17 November 2025 to 1 May 2026
- Possible extension to 1 May 2030
- 4 years, 5 months, 15 days
Description of possible extension:
The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.
Main procurement category
Goods
CPV classifications
- 48481000 - Sales or marketing software package
Contract locations
- UK - United Kingdom
Signed contract documents
07.10.25 AI Chatbot AWTG Ltd British Council FINAL.pdf
Procedure
Procedure type
Open procedure
Supplier
AWTG Limited
- Companies House: 05793772
8 Canham Mews, Canham Road
London
W3 7SR
United Kingdom
Email: info@awtg.co.uk
Region: UKI73 - Ealing
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Terms of Service
Contracting authority
British Council
- Public Procurement Organisation Number: PHTN-1551-GCQH
1 Redman Place
London
E20 1JQ
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government