Section one: Contracting authority
one.1) Name and addresses
Welwyn Hatfield Borough Council
The Campus
Welwyn Garden City
AL8 6AE
Contact
Procurement
Telephone
+44 1707357371
Country
United Kingdom
NUTS code
UKH23 - Hertfordshire
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
WHC - Call Monitoring and Out of Hours Call Centre
Reference number
C 923
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UKH23 - Hertfordshire
two.2.4) Description of the procurement
Call Monitoring and Out of Hours Call Centre
two.2.5) Award criteria
Cost criterion - Name: Price / Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-030059
Section five. Award of contract
Contract No
C923
Title
Call Monitoring and Out of Hours Call Centre
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Institute of Arbitrators
London
Country
United Kingdom