Section one: Contracting authority
one.1) Name and addresses
Hyde Housing Association Ltd
30 Park Street
London
SE1 9EQ
Contact
Sanja Topalovic
Sanja.Topalovic@hyde-housing.co.uk
Telephone
+44 2070892690
Country
United Kingdom
Region code
UK - United Kingdom
National registration number
IP18195R
Internet address(es)
Main address
https://www.hyde-housing.co.uk
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Survey Research Services Framework
Reference number
Customer Survey Research Service
two.1.2) Main CPV code
- 79311000 - Survey services
two.1.3) Type of contract
Services
two.1.4) Short description
*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £10,000,000
two.2) Description
two.2.1) Title
Computer-Assisted Telephone Interviewing (CATI) survey services
Lot No
1
two.2.2) Additional CPV code(s)
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70%
Price - Weighting: 30%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
two.2) Description
two.2.1) Title
Real time survey services (SMS / Email / IVR)
Lot No
2
two.2.2) Additional CPV code(s)
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70%
Price - Weighting: 30%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-003205
Section five. Award of contract
Contract No
1
Lot No
1
Title
Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 April 2023
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
In-house Research Ltd
Unit 5 Coped Hall Business Park
Royal Wootton Bassett
SN4 8DP
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
03537670
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Kwest Research Limited
2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury
Manchester
M20 2SL
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2400940
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Watermelon Research Limited
PO BOX 70693 10a Greencoat Place
London
SW1P 9ZP
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
07917715
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £10,000,000
Section five. Award of contract
Contract No
2
Lot No
2
Title
Lot 2: Real time survey services (SMS / Email / IVR)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 April 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
In-house Research Ltd
Unit 5 Coped Hall Business Park
Royal Wootton Bassett
SN4 8DP
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
3537670
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Watermelon Research Limited
PO BOX 70693 10a Greencoat Place
London
SW1P 9ZP
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
07917715
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £10,000,000
Section six. Complementary information
six.3) Additional information
Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):
A full list of potential contracting authorities can be found here under the most recent file:
The following public bodies may also use the Framework Agreement:
http://www.wales.com/study/universities-wales
http://www.gov.scot/Topics/Government/public-bodies/about/Bodies
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom
London
WC2A 2LL
Telephone
+44 2079477772
Country
United Kingdom