Section one: Contracting authority
one.1) Name and addresses
Gloucestershire County Council
Shire Hall
Gloucester
GL1 2TH
Contact
Ms Strategic Procurement
commercial.services@gloucestershire.gov.uk
Telephone
+44 1452583609
Country
United Kingdom
Region code
UKK13 - Gloucestershire
Internet address(es)
Main address
https://www.gloucestershire.gov.uk
Buyer's address
https://www.gloucestershire.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Gloucestershire Mental Wellbeing Helpline
Reference number
DN628886
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
Gloucestershire County Council wishes commission a new remote open access service providing integrated support for adults experiencing mild-moderate mental health issues such as anxiety, low-mood, depression, and support for self-harm.
This new Service will be accessible to all adults (i.e., those aged 18 year and above) resident in Gloucestershire and/or registered with a Gloucestershire GP, with no need for a referral, and will be accessed through a variety of methods (however telephone and web chat and/or text will be a minimum service requirement). Service Users will be able to remain anonymous if they wish.
The core service model will include provision of:
Non-judgemental, person-centred support via an open access remote helpline (telephone and web chat and/or text), providing emotional, listening, and practical support by trained advisers on a ‘drop in’ basis for the Target Audience (section 3 of this document), to help manage their presenting issues. For individuals presenting with actual self-harm or self-harm ideation this will include mechanisms to reduce harm such as wound care and alternative, less harmful ways of managing feelings, recognising triggers etc.
Signposting to other sources of support where appropriate (local and national), based on the needs of the Service User.
Access to a wide variety of online self-care tools and resources, including signposting to hard copies where online options are not accessible.
The new Service must work alongside and (where appropriate) signpost into Gloucestershire’s existing mental health services; and other sources of community-based support to ensure integrated care pathways.
The Service will have its own unique brand identity (i.e., name, logo, and website) and the Provider must develop promotional and signposting materials, and engage with key partners, stakeholders, and community groups to establish partnerships and help raise awareness of the Service.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £957,587 / Highest offer: £1,396,570 taken into consideration
two.2) Description
two.2.2) Additional CPV code(s)
- 85320000 - Social services
- 85312300 - Guidance and counselling services
two.2.3) Place of performance
NUTS codes
- UKK13 - Gloucestershire
two.2.4) Description of the procurement
Service as described above
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Quality criterion - Name: Social Value / Weighting: 15
Price - Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-028608
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 March 2023
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Rethink Mental Illness Limited
89 Albert Embankment
London
SE1 7TP
Country
United Kingdom
NUTS code
- UKK13 - Gloucestershire
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £1,400,000 / Highest offer: £1,400,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Gloucestershire County Council
Gloucester
GL1 2TH
Country
United Kingdom