Scope
Reference
CCZZ25A02
Description
The current research recording tools or platforms available to the user researcher team for research, for example, MS Teams & User Testing.com are inadequate. The user research team's approach to recording interviews has been ad-hoc and at best suboptimal. It is difficult to accurately record research interviews, undertake detailed analyses and share the findings. In addition, due to the non-standardised tool used by the user research team to record and transcribe user research interview sessions, it is difficult to report and share research findings in a way that is consistent and effective. This tool will improve the UCD team's ability to share research findings with stakeholders and colleagues.
To address these challenges and reduce the time required to accurately transcribe research data, and build, and optimise research insights, the research team would benefit from a wide range of tools and research recording capabilities available in the market- amongst which is the Dovetail Software. Following the market review, Dovetail provided the following benefits which other tools by other providers didn't provide.
From a technical perspective, Dovetail provides enhanced capacity in user research analysis, data transcription, and collaboration. Through its transcription tools and content tags, AI summarises ideas. It has also facilitated the process of managing content, making it easier to organise and find. Dovetail streamlines working with qualitative data. It automates transcription, organise, and analyse all our user interviews. Previously, managing interviews and feedback was time-consuming, but now we just upload the video, and Dovetail handles the transcription. Its AI-powered features help us quickly understand key feedback points. Dovetail can connect with third-party providers directly giving us real-time insights and streamlining the process even further. The tool also satisfies all CCS GDPR and security concerns and requirements.
Contract 1. Provision of Dovetail Software Subscription Renewal
Supplier
Contract value
- £25,016.85 excluding VAT
- £30,020.22 including VAT
Below the relevant threshold
Earliest date the contract will be signed
21 March 2025
Contract dates (estimated)
- 27 March 2025 to 25 March 2027
- 1 year, 11 months, 30 days
Main procurement category
Services
CPV classifications
- 72212420 - Facilities management software development services and software development services suite
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Procedure
Procedure type
Below threshold - without competition
Supplier
Dovetail Research Pty. Ltd
Level 1, 276 Devonshire Street
Surry Hills
NSW 2010
Australia
Email: dsmith@dovetail.com
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Provision of Dovetail Software Subscription Renewal
Contracting authority
Crown Commercial Service
- Public Procurement Organisation Number: PBZB-4962-TVLR
The Capital, Old Hall Street
Liverpool
L3 9PP
United Kingdom
Telephone: +44 3454102222
Region: UKD72 - Liverpool
Organisation type: Public authority - central government