Section one: Contracting authority
one.1) Name and addresses
THE KING'S SCHOOL
The King's School,Brook Street
GRANTHAM
NG316RP
Contact
Chantelle Hausermann
chantelle.hausermann@kings.lincs.sch.uk
Telephone
+44 1476563180
Country
United Kingdom
NUTS code
UKF30 - Lincolnshire
Companies House
07706900
Internet address(es)
Main address
https://www.kings.lincs.sch.uk/
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://www.kings.lincs.sch.uk/governance
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.kings.lincs.sch.uk/
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Other type
https://www.kings.lincs.sch.uk/
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Services
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The objective of this procurement is to ensure that the academy secures a 3 year managed services support contract providing it with a wide range of technical expertise and an onsite technician at a competitive market rate. There will be no subdivision of this contract excepting that any company can tender for technical support with or without an onsite technician. If you wish to tender without an onsite technician please identify how this facility will be achieved.
The package includes all fixed and loose ICT equipment, software and active infrastructure, including ICT-related Audio-visual items, such as projectors and interactive whiteboards, as well as fitted cabling for Audio-visual elements. It will also include software licensing, core applications and server backend.
two.1.5) Estimated total value
Value excluding VAT: £300,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
Main site or place of performance
The King's School,
Brook Street,
Grantham
NG31 6RP
two.2.4) Description of the procurement
The managed service shall include:
One member of on-site technical staff, based full time at the Academy (term time + 6 weeks during school holidays (45 weeks per annum)).
A helpdesk system to allow users to report a fault by email or webpage.
Monthly reporting of helpdesk statistics, including issues opened, issues closed and issues outstanding.
Remote helpdesk support to assist locally-based staff, including advanced 3rd-line support.
A monthly visit on site for one day of a higher level (4th line) to solve more complex on site issues.
Full management of daily, weekly, monthly and annual back-ups.
Full management of all aspects of the IT infrastructure including pro-active monitoring and maintenance.
On-going management of network security, including any adjustments required to user permissions or network security policies.
On-going user management including adds/moves/changes.
Fortnightly 1 hour on site high level management meeting with a member of the Senior Leadership team.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
3+1+1
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
21 May 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Board of Directors, The King's School
Brook Street
Grantham
NG31 6RP
Country
United Kingdom