Section one: Contracting authority/entity
one.1) Name and addresses
ANCHOR HANOVER GROUP
The Heals Building Suites A & B,3rd Floor, 22-24 Torrington Place
LONDON
WC1E7HJ
Contact
Lorraine Sawyer
Country
United Kingdom
Region code
UKI31 - Camden and City of London
Companies House
RS007843
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Award of contract for an Integrated repairs and investment IT platform.
two.1.2) Main CPV code
- 72200000 - Software programming and consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
Anchor are currently in the process of tendering the repairs and asset investments works contracts for delivery from January 2025.
A PCR compliant tender process is underway which will result in the award of 8 regional contracts across the UK for the delivery of responsive repairs and asset investment works to all Anchor residents.
Anchor have been pursuing a solution to integrate the IT systems for new contracts with existing IT systems which is fit for purpose to enable the new contracts to deliver the required service for residents.
Existing systems and processes are complex and therefore bespoke systems were being explored. Throughout the process it was identified that Plentific offer an off the shelf platform which has the proven capability to integrate with all Anchor existing IT systems as well as provide residents with a user portal which will enhance the resident experience.
The solution can provide the integration SaaS iPaaS service specifically for the housing industry which provides a consistent resident repairs journey working with contractor systems.
The platform also provides the opportunity to provide significantly improved functionality to transform operational capabilities by replacing functionality in existing systems.
It will enable us to optimise the allocation of work to our supply chain partners based upon delivery costs and service performance.
Anchor intend to enter into a 5 year contract with an optional additional 5 year extension.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £7,864,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Anchor are currently in the process of tendering the responsive repairs and asset investments works contracts for delivery from January 2025 in line with the Public Contract Regulations (2015).
The tender process is underway which will result in the award of 8 regional contracts across the UK for the delivery of responsive repairs and asset investment works to all Anchor residents.
Anchor have been pursuing a solution to integrate the IT systems for the new contracts with existing IT systems which is fit for purpose to enable the new contracts to deliver the required service for residents,
This includes the delivery of a portal to report and diagnose repairs as well as provide real time tracking for repairs. The platform is able to support appointments, diagnosis, scheduling and triage of works, along with real time progress tracking for orders. The platform also has to handle rules relating to the commercial model in the repairs and investment contracts, including Price per property, exclusions, and differing resident tenures.
This was initially envisaged to be a bespoke solution built to Anchors needs,
• 'Plentific' offer a solution that can provide the integration SaaS iPaaS service specifically for the housing industry .
• This approach offers access to Plentific Marketplace as a backup to main contractors, enhancing resident service.
• The Plentific platform also provides the opportunity to provide significantly improved functionality to transform operational capabilities by replacing functionality in existing systems.
It will enable us to optimise the allocation of work to our supply chain partners based upon delivery costs and service performance.
Plentific's have an off the shelf platform which has capability to rapidly integrate Anchor's core systems with multiple contracts combined with the following functionality:
• A customer portal with integrated diagnostic capabilities which can also be used for colleagues.
• Manage the end-to-end repairs process
• An asset registry
• A Marketplace that provides the ability to access additional supply chain capacity when required
• Integrated reporting and analytics capabilities
• The ability to manage compliance activities
• The ability to manage the delivery of planned works projects
• The capability to manage multiple different types of inspections and manage the associated workflow of actions.
Anchor intend to enter into an initial 5 year contract with an option to extend for a further 5 years.
two.2.11) Information about options
Options: Yes
Description of options
The contract can be extended by a period of 60 months following the initial period of 60 months.
two.2.14) Additional information
The contract value is for the full duration of the contract including extensions and includes assumptions regarding inflation.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Anchor considers that Plentific is the only economic operator capable of delivering the services on the basis that competition is absent for technical reasons.
Competition is absent due to the combination of Plentific's proven ability to rapidly integrate Anchor's core systems with multiple contracts combined with a fully integrated platform that provides the following functionality:
• A customer portal with integrated diagnostic capabilities
• Manage the end-to-end repairs process
• An asset registry
• A Marketplace that provides the ability to access additional supply chain capacity when required
• Integrated reporting and analytics capabilities
• The ability to manage compliance activities
• The ability to manage the delivery of planned works projects
• The capability to manage multiple different types of inspections and manage the associated workflow of actions.
Whilst elements of the Plentific platform are available to be called-off from the CCS GCloud 13 Framework Agreement, this route to market does not provide the full suite of services required by Anchor in order to provide Anchor residents with the best available solution. Anchor has considered alternative options, and does not consider that there is an equivalent service provision available on the market which would provide an integrated full suite of services
In order to deliver for residents the best result from the competitively tendered PCR compliant repairs and maintenance process a platform to integrate the systems and provide appropriate repairs, planned works and compliance functionality is required.
In order to deliver the best results for Anchor residents under the competitively tendered repairs and asset investment contracts (that are currently the subject of a regulated procurement procedure), Anchor requires a platform which is appropriately aligned to Anchor's repairs, planned works and compliance functionality, and which integrates with its existing systems.
Anchor considers that there are no alternative solutions with a proven ability to integrate with all of Anchor's existing and proposed systems within the required timescales, and which can deliver all of the requisite services.
Benchmarking demonstrates that value for money can be achieved through this process which provides the optimum outcome for residents
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
28 March 2024
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Plentific
Third Floor Yarnwicke, 119-121 Cannon Street,
London
EC4N 5AT
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
08275972
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £7,864,000
Section six. Complementary information
six.3) Additional information
Anchor will observe a 10 day standstill period ahead of entering into the contract with Plentific.
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales, London, United Kingdom"
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
High Court of England and Wales, London, United Kingdom
London
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Cabinet Office, London, United Kingdom
London
Country
United Kingdom