Payment Exception Service

  • Department for Work and Pensions

F14: Notice for changes or additional information

Notice reference: 2024/S 000-010233

Published 28 March 2024, 11:23am

Section one: Contracting authority/entity

one.1) Name and addresses

Department for Work and Pensions

Quarry House, Quarry Hill





United Kingdom

NUTS code

UK - United Kingdom

Internet address(es)

Main address

Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Payment Exception Service

Reference number


two.1.2) Main CPV code

  • 66000000 - Financial and insurance services

two.1.3) Type of contract


two.1.4) Short description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to a future opportunity for services with specific requirements related to cash disbursement for use by some DWP customers and some other central government departments customers.

The Payment Exception Service (PES) is a DWP service, required to fulfil the Secretary of State’s obligation to ensure all customers, including those who do not have a transactional account, receive their entitlement.

The service will enable unbanked customers to receive full payment of entitlement, or other such payments as required through an alternative method of payment.

The DWP issues fluctuating amounts of payments, on reoccurring specified payment dates, with differing payment cycles, based on individual and multiple payment entitlement, as determined by departments.

The value of cash disbursement can be in excess of £40 million per month (subject to number of customers / value of payments). However this value is expected to reduce over time in line with DWP’s strategy to support financial inclusion and support customers to transition to a transactional account.

The value of this contract is subject to volume of customers and number of payments.

The DWP, alongside Other central Government Departments will use the service to ensure that customers across the United Kingdom inclusive of Northern Ireland are able to access their entitlement.

The overall objectives of the service are to ensure payments are processed and made available for customers to redeem their payment on a customer’s payment date, and if needed, provide customers with a level of support to address any queries regarding use of the service and their payments.

DWP reserves the right to suspend, withdraw or amend any intention to proceed with any procurement competition in relation to the Services identified in this section II and reserves the right not to award any contract. Any costs incurred by bidders in engaging with DWP for this opportunity and preparing and submitting bids, will be borne by the bidder.

Section six. Complementary information

six.6) Original notice reference

Notice number: 2023/S 000-037361

Section seven. Changes

seven.1.2) Text to be corrected in the original notice

Section number


Place of text to be modified

Additional Information

Instead of

Payment Exception Service - Anticipated Timeline;

Market Engagement - WC 12/02/2024

Invitation To Tender Published for CCS DPS – WC 25/03/24

Clarification stage - WC 25/03/24-11/04/24

Deadline for Tenders to be submitted – WC 29/04/24

Standstill period commences – 20/06/24

Contract award – 01/07/2024


Payment Exception Service - Anticipated Timeline;

Market Engagement will take place between the dates of 7th May 2024 - 23rd May 2024.

Section number

• VI.3

Place of text to be modified

• Value of the field:

Instead of

We anticipate that the procurement will launch in WC 25/03/24


We anticipate that the procurement will launch in WC 19/06/24