Section one: Contracting authority
one.1) Name and addresses
Believe Housing Limited
Spectrum 4, Spectrum Business Park, Seaham, County Durham,
Seaham
SR7 7TT
Contact
Naomi Noble
procurement@believehousing.co.uk
Country
United Kingdom
NUTS code
UKC14 - Durham CC
Internet address(es)
Main address
https://www.believehousing.co.uk
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Tenant Satisfaction Measures and Customer Satisfaction Surveys
Reference number
believe-2024 299
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
Believe Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £290,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UKC14 - Durham CC
two.2.4) Description of the procurement
Tenant Satisfaction Measures and Customer Satisfaction Surveys
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-034676
Section five. Award of contract
Contract No
TSM and Transactional Surveys Services
Title
TSM and Transactional Surveys Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 January 2025
five.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 8
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Acuity Research and Practice Limited
35 Mount Pleasant, Bishops Tawton, Devon,
Devon
EX32 0AQ
Country
United Kingdom
NUTS code
- UKK4 - Devon
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £300,000
Total value of the contract/lot: £290,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Believe Housing Limited
Spectrum 4, Spectrum Business Park
Seaham
SR7 7TT
procurement@believehousing.co.uk
Country
United Kingdom