Scope
Reference
W167082
Description
Mersey & West Lancashire NHS Trust are looking to appoint a capable contractor that can provide a planned drainage maintenance service as per the specification and reactive service 24 hours per day 365 days per year for Southport District General Hospital, Town Lane, Southport PR8 6PN, Ormskirk District Hospital, Dicconson Way, Wigan Rd, Ormskirk. L39 2AZ and Wheelchair Services Skelmersdale, Pendle Pl, Skelmersdale. WN8 9RN.
This service will be for a period of 24 months commencing 1st April 2026 and ending 31st March 2028. There will be 1 x 12-month extension available which must be signed by both parties 3 months before contract end date.
Contract 1. Drainage Maintenance & Reactive Works
Supplier
Contract value
- £15,000 excluding VAT
- £18,000 including VAT
Above the relevant threshold
Date signed
4 February 2026
Contract dates
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2029
- 3 years
Description of possible extension:
1 x 12 month extension to be agreed in writing by both parties six months prior to the end of the contract.
Main procurement category
Works
CPV classifications
- 45232452 - Drainage works
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Response Time | Definition: The time taken from when the drainage issue is reported to when the contractor arrives at the site. Target: Emergency within 4 hours, Urgent within 24 hours Purpose: Measures the... |
1 months |
| Resolution Time | Definition: The time taken to completely resolve the drainage problem, from the start of the work to completion. Target: Emergency within 8 hours/Urgent 24hrs. Purpose: Measures efficiency in resolving... |
1 months |
| Number of Incidents Resolved in the First Visit | Definition: Percentage of drainage blockages that are resolved in the first visit without needing follow-up visits. Target: ≥90%. Purpose: Measures the effectiveness of the initial response and... |
1 months |
| Customer Satisfaction | Definition: The satisfaction level of clients after the drainage is unblocked. Typically measured through surveys or feedback forms. Target: ≥80% satisfaction. Purpose: Indicates overall service... |
1 months |
| Cost Efficiency | Definition: The cost of unblocking the drainage compared to the contract budget or agreed-upon cost structure. Target: Stay within budget or within a defined cost range. Purpose: Measures whether the... |
1 months |
| Repeat Call-Outs | Definition: The number of times the contractor is called back to fix the same drainage issue after a blockage has been cleared. Target: ≤5% of total cases. Purpose: Indicates the quality and... |
1 months |
| Quality of Work | Definition: Evaluation of the quality of the work performed, based on defined standards or inspections. Target: 95% of work must meet or exceed the standards. Purpose: Ensures that work is completed to... |
1 months |
| Safety Compliance | Definition: Adherence to health and safety regulations during drainage unblocking activities. Target: 100% compliance. Purpose: Ensures safe working conditions for the contractor and the public. |
1 months |
| Preventative Maintenance | Definition: Number of preventative measures or inspections taken to avoid future blockages. Target: ≥98% of sites or properties have preventative measures. Purpose: Demonstrates proactive service in... |
1 months |
| Environmental Impact | Definition: Measures the environmental impact of the work, such as waste disposal or use of eco-friendly materials. Target: Comply with environmental regulations, no illegal waste dumping. Purpose:... |
1 months |
| Service Availability | Definition: Availability of the drainage unblocking service, particularly if it is offered 24/7 or on-demand. Target: 100% uptime (if applicable). Purpose: Ensures that the service is available when... |
1 months |
| Workforce Productivity | Definition: Number of drainage blockages resolved per unit of time or per employee. Target: Defined number per day or shift. Purpose: Measures efficiency in terms of workload management. |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
DALROD (UK) LIMITED
- Companies House: 03184366
- Public Procurement Organisation Number: PGNV-2342-RGRQ
7a Welbeck Way
Cambridgeshire
PE2 7WH
United Kingdom
Email: keyaccounts@dalrod.co.uk
Website: https://www.dalrod.co.uk
Region: UKH11 - Peterborough
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Drainage Maintenance & Reactive Works
Contracting authority
MERSEY AND WEST LANCASHIRE TEACHING HOSPITALS NHS TRUST
- NHS Organisation Data Service: RBN
- Public Procurement Organisation Number: PRYN-5195-GTQJ
Whiston Hospital, Warrington Rd
Prescot
L35 5DR
United Kingdom
Email: purchasing@merseywestlancs.nhs.uk
Website: https://www.merseywestlancs.nhs.uk/
Region: UKD71 - East Merseyside
Organisation type: Public authority - central government