Section one: Contracting authority/entity
one.1) Name and addresses
Tower Hamlets
Mulberry Place, 5 Clove Crescent, Town Hall
London
E14 2BG
Contact
Mr Neil Ward
Telephone
+44 2073645000
Country
United Kingdom
NUTS code
UKI4 - Inner London – East
Internet address(es)
Main address
http://www.towerhamlets.gov.uk
Buyer's address
http://www.towerhamlets.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
R5828 Telephony Solution
Reference number
DN607960
two.1.2) Main CPV code
- 50330000 - Maintenance services of telecommunications equipment
two.1.3) Type of contract
Services
two.1.4) Short description
The Mayor and Burgesses of the London Borough of Tower Hamlets intend to enter into a contract with Bell Integration. The service is to provide telephony services to the council, including hosting, SIP trunks, licensing, voice recording, IVR facilities, speech recognition software, maintenance and support.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,801,254
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI4 - Inner London – East
two.2.4) Description of the procurement
The service is to provide telephony services to the council, including hosting, SIP trunks, licensing, voice recording, IVR facilities, and maintenance and support.
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
This award is lawful in accordance with regulation 32(2)(b)(II) because competition is
absent for technical reasons. The Council operates a long standing telephony system which will eventually be replaced when it moves to its new premises. The Economic Operator is the only company that can provide maintenance and support for the council's current
infrastructure. The contract will be awarded for 3 years (2 + 1 ).
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
14 April 2022
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Bell lntegration
New Hampshire Court, St. Pauls Road
Southsea, Hampshire
PO5 4AQ
Country
United Kingdom
NUTS code
- UKI4 - Inner London – East
National registration number
07499456
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £1,801,254
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Borough of Tower Hamlets
London
Country
United Kingdom